Product Manager - A26352

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for Product Manager

You will work in Singapore Government Agencies

This is a fixed term contract role. The engagement is 1 year.

Internal Code: A26352

What will you do?

Digital Excellence & Products Division (DXD) is a GovTech team within the Ministry of Education (MOE). DXD sits at the intersection of technology, design and education, building meaningful products, platforms and digital services that improve teaching, learning, school operations, and the experience of students, teachers and school leaders.

TechBuddy is SSOE’s unified user platform for resolving day-to-day technology issues across mobile and desktop web. It is designed as a mobile-first, internet-accessible single point of contact that helps educators find answers, complete self-service tasks and obtain assisted support with minimal disruption to teaching time.

The product is currently being piloted with teacher password reset and BitLocker recovery journeys, alongside useful announcements from HQ. Its roadmap includes student password reset, school device loan and collection, school announcements, and additional high-value support journeys shaped by user feedback and operational data

We are looking for a Product Operations Specialist with 3–5 years of experience to establish and run the operating practices that help TechBuddy deliver reliably and improve continuously. You will connect the product team with schools, service desk teams, local administrators, vendors and MOE stakeholders—ensuring launches are ready, support hand-offs work, feedback becomes insight, and operational risks are addressed early.

This is not an administrative coordination role. You will own operational outcomes across the product lifecycle, build scalable playbooks and cadences, and give product managers, designers and engineers the information and structure they need to make better decisions.

Product Launch and Change Readiness

• Own operational readiness for pilots, feature launches and phased school roll-outs, including readiness criteria, stakeholder communications, training, support materials and go-live checklists.
• Coordinate dependencies and decision points across product, engineering, UX, school operations, service desk, local administrators and vendors.
• Plan user onboarding and change activities that help educators understand new capabilities and adopt them with minimal disruption.
• Run post-launch reviews and translate lessons into improved playbooks, controls and ways of working.

Support Operations and Service Reliability

• Design and maintain support models, triage paths, escalation matrices, runbooks and ownership boundaries for self-service and assisted-support journeys.
• Monitor operational health, service levels, failure points and recurring support demand; coordinate incident response and follow-through with accountable teams.
• Drive problem-management reviews for recurring issues and ensure root causes, corrective actions and user communications are tracked to closure.
• Maintain accurate operational documentation and knowledge content so schools and support teams receive consistent guidance.

Voice of User, Insights and Product Improvement

• Establish systematic feedback loops across in-product feedback, school engagement, support cases, user research and stakeholder channels.
• Define and maintain dashboards for adoption, completion, drop-off, escalation, turnaround time, support deflection, satisfaction and other agreed product-health measures.
• Synthesize operational data and user feedback into actionable insights for product prioritisation, service improvement and release decisions.
• Partner with Product Management and UX to close the loop with users and track how validated insights convert into product or process improvements.

Operational Excellence and Governance

• Create reusable playbooks, templates, governance routines and product operating cadences that scale across new TechBuddy use cases.
• Facilitate regular operational reviews, risk reviews, launch checkpoints and cross-functional decision forums with clear actions and owners.
• Identify bottlenecks and automate or simplify workflows using appropriate tools and low-code approaches where useful.
• Support audit, privacy, security, accessibility and records-management requirements by ensuring operational controls and evidence are maintained.
• Administer and improve product collaboration and knowledge tools such as Jira, Confluence, dashboards and feedback repositories.

Requirements

What are we looking for?

• 3–5 years of professional experience in product operations, digital product delivery, service operations, business analysis, project management or a related role in a technology environment.
• Demonstrated ownership of launches, operational processes or ongoing support for a digital product or service.
• Strong analytical skills and the ability to turn product, operational and user data into clear recommendations; working proficiency with spreadsheets and dashboarding or visualisation tools.
• Experience with agile product delivery and tools such as Jira, Confluence or equivalent.
• Practical understanding of incident, problem, change or service management practices; formal ITIL certification is advantageous but not required.
• Experience designing SOPs, playbooks, metrics, feedback loops and cross-functional operating cadences.
• Strong systems thinking and attention to detail, with the judgement to distinguish one-off exceptions from patterns that need scalable solutions.
• Excellent written and verbal communication, facilitation and stakeholder-management skills, including the ability to influence without formal authority.
• Comfortable working autonomously in ambiguous environments and moving between strategic improvement and hands-on execution.
• User-centred and service-minded, with empathy for educators and support teams working under operational pressure.
• Experience in public-sector digital services, education technology, school operations, enterprise IT support or vendor-managed services is advantageous but not required.

TechBuddy launches are operationally ready, with clear ownership, communications, support paths and fewer last-minute issues.

Users receive timely, consistent support and recurring incidents are reduced through structured problem management.

Product decisions are informed by reliable adoption, journey and service data—not anecdote alone.

User feedback is captured, triaged, closed-loop and visibly converted into product or process improvements.

Reusable playbooks and operating cadences enable TechBuddy to add new school use cases without reinventing the process each time.

Benefits

What do we offer in return?

Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.

Benefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc.

Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives.

Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track.

Competency Framework: A structured and practical framework to support you to develop, perform, and succeed.

Flexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

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