Product Excellence Manager, YouTube Ads

gTech’s Product and Tools Operations team (gPTO) leverages deep user, operational, and technical insights to innovate Google's Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. gPTO partners closely with gTech’s Support, Professional Services, Product Management, and Engineering teams to innovate and simplify our Ads products and build the productivity tools ecosystem for gTech users.

gTech Ads Enablement strives to empower gTech to deliver exceptional customer experience through (a) product partnership that facilitates a dual feedback loop (b) tooling support (c) Learning and Development (L&D) and process enhancements (d) testing incubation to improve the quality of AI generated creatives.

The Product Practices teams within Enablement deliver quality, scale, and efficiency to how Google commercializes its ad products. It is the liaison between Product and gTech services where needed, and it will be responsible for ensuring that Product launches and customer-facing migrations are seamlessly executed.

The YouTube Ads team under the larger AViD vertical will work across gTech practitioners and product development teams to enable key product priorities for YouTube Ads.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €114000 - €116000 (EUR) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

• Oversee the lifecycle of planning, designing, and deploying an internal tool or product, ongoing communications, stakeholder management, and project management and ensure product readiness, identify product gaps, and influence product roadmaps for best possible customer/partner experience.
  
• Derive critical insights from customer feedback and data analysis to unlock opportunities for improvement and share insights and potential solutions with internal teams (e.g., Product Management, Engineering, Business Solutions).
  
• Assess and identify gaps and issues in products based on customer/partner feedback or metrics analysis, communicate product gaps and issues to internal teams (e.g., Product Management, Engineering), help solve gaps and issues.
  
• Collaborate with stakeholders (e.g., Product, Engineering, Sales, etc.) to develop products and tools, manage escalations, requirements, and feedback to and from stakeholders, and advocate for the product stakeholders with internal teams.
  

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 6 years of experience in product or program management.
  
• 3 years of experience with data analysis and data tools (e.g., SQL, MySQL, Tableau, etc.) or working with systems design and product design.
  
• Experience in technical leadership and project management.

Preferred qualifications:

• Experience with Google Ads.
• Customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
• Knowledge of the advertising market or online ads landscape.
  
• Knowledge of SQL and analytical tools.
  
• Ability to collaborate, build consensus, deliver, and drive technical decisions with various-sized customer stakeholder groups.