Product Design Manager - UX, Product Design

Role Overview

We're looking for a strategic, highly structured Lead Product Designer / Design Manager to head the design for our Payment Gateway and Web Platforms pod. You'll own the end-to-end design strategy for this scope, bring operational clarity to complex, multi-quarter projects, and lead and grow a team of 4–5 designers.

This is a high-leverage role. The Payment Gateway is how online businesses accept payments through PhonePe — the experience you design is felt by merchants and, downstream, by every customer who pays them. The details are hard, the constraints are real, and the work directly moves the business.

Key Responsibilities (Competencies & Role Expectations)

• Co-own Product Roadmaps: Work closely with leadership to understand the overarching business vision and translate it into actionable, design-first GTM strategies for our Payment Gateway and Web Platforms.
• Mentorship & Team Structuring: Manage, mentor, and scale a pod of 4-5 designers. Pivot effectively from individual contribution to strategic delegation—optimizing team structures, guiding career growth, and overseeing the quality of hires.
• Influence & Partner: Build deep trust with business unit leadership. Operate as a "first team" with leaders by helping them achieve their functional goals through design. Proactively resolve conflicts and align stakeholders toward common objectives.
• Build to Learn: Direct intuitive product architecture with a strong “build to learn” mindset. Emphasize continuous prototyping, synthesize insights from usability testing, and weave them into the core product strategy.
• Drive Measurable Outcomes: Define North Star metrics for your features and utilize data to form actionable insights. Ensure that design outputs directly influence business revenue and deliver measurable results.
• Holistic Architecture: Direct the team to take a holistic view of the product ecosystem, employing journey maps and service blueprints to align stakeholders and improve end-to-end service delivery.

• Orchestrate Complex Delivery: Own the planning, triaging, and delivery of multiple large, complex projects spanning across quarters. Balance competing priorities and tactically unblock teams to deliver work faster.

• Elevate Visual Systems: Deliver best-in-class, cohesive visual experiences by unifying design systems, motion, and UX copy. Foster tight feedback loops between graphics, creative, and product design teams.
• Technical Synergy: Translate complex technical/backend capabilities into highly scalable, delightful, and user-friendly interfaces, ensuring designs exploit technical constraints to enable speed and security.
• High-Quality Handoffs: Leverage your deep understanding of frontend systems and code as a medium. Deploy robust processes for smooth, repeatable engineering handoffs through high-touch communication and clear documentation.

What We’re Looking For

• 7–10 years of product design experience, with real ownership of complex enterprise, B2B, or fintech platforms.
• 1–2 years managing and scaling direct reports — you've grown designers, not just reviewed their work.
• Proven craft: A portfolio that shows depth: interaction design, visual rigor, and clear reasoning behind each decision.
• Technical acumen: Deep comfort navigating technical constraints to design scalable, developer-friendly interfaces. You speak engineering's language.
• Systems thinking: You design for the whole product and are fluent with design systems — when to extend one and when to break from it.
• Strong communication: You write clear UX copy, make a tight case for a direction, and give direct, useful feedback. You manage stakeholders without losing the user's point of view.

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