Product Configurator (Claims) / Functional Analyst

NN Digital Hub is a subsidiary company of NN Group located in Madrid, Spain. We deliver IT services and solutions for the different international Business Units.

Product Configurator (Claims) / Functional Analyst

Your Impact as Product Configurator: What are you going to do

• The purpose of the position is to design and implement the business processes and services related to claims management with E2E perspective and applying innovation, creativity, cost efficiency and risk control criteria in order to provide the best UX and meet the needs of the main stakeholders (partners, distributors, BUs, customers and internal departments).

• The main objective is to create processes and services that are innovative, standard, efficient, simple and of value to the client. The claims expert will work continuously with technicians, product configurator, chain manager, product manager to maintain a logical structure in our system regarding the claims process and services.

Key responsibilities include:

• Design, document, develop, maintain, improve, and configure all finance processes and business rules with a multi-country usability perspective.

• E2E finance processes ownership (considering the key stakeholders and customer needs)

• Responsible for negotiating new services with suppliers, establishing collaboration and service levels agreements

• Support and collaboration with other BU’s or partners

• Design of the applicable TOM in each relationship model (partners, customers, etc ...) including SLAs, KRI’s definition and monitoring

What do we offer?

As part of our Employee Experience, we offer you a range of competitive benefits that are available to you in order to improve the physical, mental, and professional wellbeing of our workers. Among the benefits are:

• We work with a hybrid model

• Starting financial aid so you can equip your workspace at home

• Allowance and telework subventions

• Flexible working hours and 2 months of intensive working hours in summer so you can fully take advantage of your time

• We hire a life insurance and a pension plan for all our employees

• We establish objectives bonus as a performance reward

• You can get to the office as you please. We have a free parking lot for cars, motorbikes, electric cars with chargers, and bikes.

• Get to know our flexible retribution facilities such as transport card, nursery checks, health insurance with Sanitas, trainings…

• We care about people. That is why we are involved in society by facilitating volunteer actions and time to all our employees.

• We care about your wellbeing. We have a Wellness Program available.

• We are digital and we love technology. Also, every team works under agile methodology.

Who You Are:

• Bachelor’s degree, Master of science, completed studies in business administration or IT

• Business processes configuration

• Database knowledge (SQL/PL SQL Oracle)

• Have 5+ years hands-on experience in similar roles.

• Certificatios: BPM, LSS

• Good written and verbal communication skills (English).

• Good in analytical thinking for translating requirements into functional and technical solutions

• Customer focus

If you are a passionate and experienced Product Configurator (Claims) / Functional Analyst looking for an exciting opportunity to work in a dynamic and challenging environment, we encourage you to apply for this position. We are waiting for you!

Please send your CVs in English language.

In Nationale-Nederlanden we are committed with diversity. We are proud to be an inclusive organization and we offer equal opportunities, regardless of race, cultural background, gender, gender identity, religion, national origin, age, disability, marital status, and sexual orientation. One of our core values is taking care of our employees so they can give their best within a respectful environment.