Procurement Associate - Coupa Support

Create your best future and join Westpac as a Procurement Associate – Coupa Support

• Permanent Full-time opportunity
• Sydney based
• Hybrid working model

What’s the role?

As a Procurement Associate, you will provide first-line support for Coupa and procurement-related activities, helping stakeholders resolve supplier, contract, sourcing and payment queries. You will be responsible for the timely actioning of Coupa support requests through JIRA, reviewing and processing supplier setup and change requests, and maintaining support channels to ensure a positive user experience. The role also involves investigating issues, collaborating with stakeholders to identify solutions, coordinating regression testing for major system releases, and performing periodic risk and control activities. Success in this role requires strong customer service, problem-solving skills, curiosity, and the ability to quickly learn and work across multiple procurement systems and tools.

What do I need?

• Experience with procurement systems is essential; exposure to Coupa is preferred and experience with platforms such as Ariba, Zycus or similar is also highly regarded.
• Demonstrated problem-solving skills, including the ability to investigate issues, ask clarifying questions, identify root causes and determine appropriate next steps.
• A curious and proactive learning mindset, with the ability to learn new systems quickly, work across multiple tools and seek guidance when dealing with unfamiliar situations.
• Strong collaboration and communication skills, with a customer-focused approach, positive attitude and ability to work effectively within a team and with diverse stakeholders.
• Strong customer service and stakeholder support experience, with the ability to confidently manage and resolve business queries in a service desk or support environment.

Our promise to you

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.