Process Excellence & Digital Transformation Manager (Continuous Improvement)
DHL · Budapest, Budapest ·
- Category
- Management
- Experience
- 5+ years
DHL Group is the world’s leading logistics provider, with over 600,000 employees in more than 220 countries and territories. Our purpose is clear: Connecting People. Improving Lives. We offer challenges and opportunities for personal and professional growth, recognize the unique contributions you bring, and share the pride of building one of the largest global leaders in logistics and supply chain.
Join DHL's Central Europe (covering CZ, HU, PL ad SK) HR Services team and play a key role in shaping how we work across the EMEA region. We are looking for an experienced process improvement and transformation professional to drive operational excellence, automation, digitalization, and continuous improvement initiatives.
This role is ideal for someone who enjoys solving complex business challenges, leading cross-functional projects, leveraging technology to improve processes, and influencing stakeholders across multiple countries. HR experience is welcome but not required. Candidates from with experience in Operations Excellence, Transformation, and similar environments are encouraged to apply.
What You'll Do
- Lead process improvement and transformation initiatives across EMEA.
- Drive automation and digitalization projects using technologies such as AI, workflow automation, analytics, and self-service solutions.
- Identify opportunities to improve efficiency, service quality, compliance, and customer experience.
- Use data, KPIs, and business insights to support decision-making and continuous improvement.
- Manage cross-functional projects and change initiatives from idea to implementation.
- Partner with regional leaders and stakeholders to standardize and optimize processes.
- Act as a trusted advisor on process excellence, transformation, automation, and governance topics.
What We're Looking For
- 5+ years of experience in Process Excellence, Continuous Improvement, Business Transformation, Operational Excellence, or Project Management.
- Experience delivering transformation, automation, digitalization, or process improvement initiatives.
- Strong stakeholder management and project leadership skills.
- Ability to work with data, KPIs, dashboards, and business insights.
- Knowledge of Lean, Six Sigma, Agile, Scrum, or Design Thinking is advantageous.
- Fluent English and Hungarian
- SixSigma Certification, Green Belt Level / Advisor First Choice
Why Join Us?
- Drive meaningful transformation – Lead process excellence, automation, and digital transformation initiatives that create real business impact across the Central Europe region.
- Work in an international environment – Collaborate with stakeholders and leadership teams across multiple countries and business functions.
- Shape the future of service delivery – Influence how HR services evolve through innovation, AI, workflow automation, analytics, and continuous improvement.
- Own high-visibility projects – Take the lead on transformation programs, process optimization initiatives, and strategic projects with regional impact.
- Grow with a global market leader – Join DHL, a world-leading logistics company that offers opportunities for professional development, learning, and career growth.
What do we offer?
- Competitive compensation package (including cafeteria).
- Private health insurance.
- Modern tools and technologies.
- A key role in DHL’s HR-focused Center of Digitalization
- Ownership of end-to-end HR automation solutions
- Direct collaboration with HR and Shared Service leaders
- Clear growth path toward senior or expert automation ro
About HR Services (HRS)
HR Services (HRS) is a dynamic and international organization supporting employees and business teams across Europe. Our mission is to deliver efficient, customer-focused HR services while driving innovation through digital transformation, automation, and continuous improvement. Joining HRS means becoming part of a team that is shaping the future of service delivery and creating better experiences for employees across the region
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