Process Design Consultant I/II - Enterprise Credit
Bank of America · Charlotte ·
- Category
- Design
- Experience
- 5+ years
Job Description:
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.
Join the Enterprise Credit Analytics and Transformation Strategy (ECATS) team and help shape the future of commercial credit delivery. We are transforming how credit work gets done by reimagining processes, modernizing platforms, and enabling the adoption of next-generation tools and technologies. Our team not only enables new capabilities—we design and deliver innovative solutions that automate, streamline, and enhance the credit experience across platforms.
As a Process Design Consultant, you will:
- Assess and analyze current-state processes to identify opportunities for simplification, automation, and performance improvement.
- Partner with stakeholders to gather, challenge, and refine business requirements.
- Design end-to-end solutions that improve efficiency, consistency, scalability, and user experience.
- Influence strategic transformation initiatives across the credit lifecycle.
This is an opportunity to play a key role in modernizing credit delivery, driving meaningful change, and creating solutions that empower teams through smarter processes, enhanced capabilities, and automation.
Responsibilities:
- Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
- Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
- Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
- Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions with clearly defined business case benefits
- Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
Required Qualifications:
• 5+ years of experience in a Credit, Credit Operations, Transformation / Strategy, or Process Design role
• Interest in learning new platforms and technologies
Desired Qualifications:
• Proficient in Excel, PowerPoint, and Visio
• Familiarity with Agile software development process
• 10+ years experience in Financial Services Industry
• Understanding of Commercial Credit platforms and processes
• Experience leading Transformation / Change initiatives and influencing stakeholders
Skills:
- Change Management
- Continuous Improvement
- Process Design
- Process Simplification
- Reporting
- Business Process Analysis
- Critical Thinking
- Process Performance Measurement
- Program Management
- Strategic Thinking
- Conflict Management
- Decision Making
- Process Effectiveness
- Scenario Planning and Analysis
*This role can be filled as a B5 or B4 position depending on experience
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110)Pay and benefits informationPay range$78,000.00 - $187,500.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.