Process and Change Analyst

Description

We are the Intelligent Internet Platform. We connect people, places, and things anywhere, managing internet performance better than anyone else while providing one global experience, delivering visibility, control, and security through expereoOne.

Expereo believes in the power of internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business’ productivity with flexible and optimal internet performance.

As a trusted partner of Fortune 500 enterprises, our continued success depends on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

Temporary role: July to December 2026

As a Process & Change analyst, you will support the discovery, design, and delivery of process and workflow improvements across the Global COO function.

Working closely with the Operations and Digital teams, this role focuses on understanding how work is done today, identifying inefficiencies, and helping shape improved, more automated ways of working.

You will play a hands-on role in mapping processes, defining requirements, tracking delivery, and supporting adoption, ensuring that change initiatives are practical, measurable, and embedded successfully.

This is an ideal role for someone who is structured, curious, and comfortable working across teams, with a strong interest in process improvement, automation, and how digital tools (including AI) can simplify operational work.

Responsibilities

• Document current processes across operations, including key steps, dependencies, and pain points and calculate the associated effort required.
• Support the design of improved “to-be” workflows that reduce manual effort and improve consistency.
• Identify opportunities for automation, simplification, or standardisation.
• Quantify expected benefits of proposed changes, including effort reduction and increased consistency.
• Track benefits post-implementation.
• Work with team leaders and operational teams to gather input, understand challenges, and validate proposed improvements.
• Ensure feedback is captured and fed into process and solution design.
• Translate business needs into clear, structured requirements for Digital/IT teams.
• Act as a coordination point between Operations and Digital, providing regular reporting updates on status of assigned projects.
• Support communication and training activities to help teams understand and adopt new processes and tools.
• Coordinate user acceptance testing with stakeholders to validate new solutions before release.
• Standardise knowledge content so it can be effectively used by automation, workflow tools, and AI-driven solutions (e.g. clear steps, inputs/outputs, and expected outcomes).

Requirements

• Strong organisational skills, with the ability to track multiple activities and follow through on actions.
• Clear and confident communication, with the ability to work across different teams and levels.
• Structured thinking, with an ability to break down processes and identify inefficiencies.
• Comfortable capturing both “as-is” and “to-be” processes in a structured and easy-to-understand format.
• Ability to simplify complex processes into practical, usable documentation for operational teams.
• Comfortable working in a changing environment with evolving priorities.
• Collaborative, with a proactive approach to engaging stakeholders.
• Able to take direction but also work independently on clearly defined tasks.
• Curious and analytical, with a focus on understanding underlying issues and optimizing processes.
• Exposure to process mapping tools or approaches (e.g. Visio, Lucidchart, Miro, BPMN-style thinking).
• Experience supporting process improvement, transformation, or project coordination initiatives.
• Experience with Salesforce or similar platforms.
• Experience in telecommunications or managed services environments.