Principle Software Engineer (Remote, United Kingdom)

Job Summary:

JOB DESCRIPTION – Principal Engineer

Location: Remote, United Kingdom

Division: Ticketmaster

Contract Terms: Permanent

THE TEAM

The TM1 Maps team builds and operates the B2B application used to create and manage maps for the Ticketmaster website. The platform supports the full map request workflow, from submission through review and approval, and provides the tooling that produces map data during event build.

As part of this team, you will work on a product with direct impact on how live events are represented and prepared for fans, clients, and internal teams. The team owns the full lifecycle of its services, including architecture, delivery, testing, reliability, and production support.

THE JOB

In the role of Principal Engineer, you will be responsible for shaping the architecture, quality, reliability, and modernization of the Maps platform. You will design and deliver scalable application components, lead complex technical work across the team, and help evolve legacy systems toward simpler, more maintainable integration patterns.

This is an individual contributor role with strong cross-team influence. You will work closely with Product, UX, engineering peers, and external integrating teams to turn product goals into robust technical solutions. You will mentor engineers, raise engineering standards, anticipate technical risks, and help the team deliver high-quality software with confidence. You will work hands-on with a large variety of technologies and will be part of an DevOps & Agile team, responsible for the full end to end delivery of new functionalities.

WHAT YOU WILL BE DOING

• Lead the technical design and delivery of scalable, maintainable application components across the TM1 Maps platform.
• Shape the architecture of the Maps application, with a focus on reliability, simplicity, observability, and long-term maintainability.
• Partner with Product Managers, UX, and engineering teams to translate product goals into well-scoped technical plans.
• Build and improve micro-frontends and backend services using React, TypeScript, Java, and Spring Boot.
• Develop and operate services on AWS and Kubernetes.
• Design and support shared services, APIs, and integrations used by internal and external teams.
• Promote high-quality engineering practices, including automated testing, CI/CD, monitoring, alerting, performance tuning, and recovery automation.
• Mentor engineers through technical guidance, design feedback, and practical coaching.
• Build alignment across teams, resolve technical roadblocks, and help create shared understanding around architecture decisions.
• Troubleshoot complex production issues and help improve the reliability and performance of real-time, end-to-end systems.
• Participate in the on-call support rotation for systems owned by the team.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Required Qualifications

• Strong professional experience building and operating production software systems.
• Strong Java development skills, including experience with Spring Boot.
• Strong frontend development experience with React, JavaScript, and TypeScript.
• Experience with NodeJS and Express
• Experience designing shared services, APIs, and distributed applications.
• Experience with microservices or event-driven architecture.
• Experience applying software design patterns, SOLID principles, and maintainable engineering practices.
• Experience improving, modernizing, and supporting legacy systems.
• Experience with production reliability, monitoring, alerting, troubleshooting, and performance improvement.
• Experience with CI/CD and delivery tooling such as Maven, GitLab CI, or similar.
• Working knowledge of one or more database technologies, such as DynamoDB, Oracle, MySQL, or MongoDB.
• Experience working in Agile and DevOps-oriented teams with responsibility for delivery and production support.
• Ability to influence technical direction across teams without relying on direct people-management authority.

Preferred qualifications

• Working knowledge of Elasticsearch.
• Working knowledge of Kafka.
• Experience building or operating services on AWS.
• Experience deploying or supporting applications on Kubernetes.
• Experience supporting teams that integrate with shared platforms or services.

YOU (BEHAVIOURAL SKILLS)

• You are autonomous, proactive, and comfortable leading technical work with minimal supervision.
• You communicate clearly with engineers, product partners, UX, and remote teammates.
• You enjoy mentoring engineers and helping teams raise their technical standards.
• You are pragmatic about modernization, balancing long-term architecture goals with delivery needs.
• You build strong working relationships across teams and help create alignment where priorities or constraints differ.
• You are motivated by reliability, simplicity, and continuous improvement.
• You are comfortable working in cross-functional and multidisciplinary teams.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

#LI-JCK #LI-Remote

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.