Principal Solution Architect

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Principal Solutions Architect - Arena
Reports to: Senior Director, Solutions Delivery
Remote: Remote - USA

As a key member of the customer success team, the Solution Architect is responsible for ensuring that Arena’s application is implemented in a timely and professionally to the customer’s ultimate satisfaction. You will be working with new customers as well as driving adoption support and best-practices guidance for existing customers. The ideal candidate will be detail and process oriented and able to handle multiple projects concurrently.

Confidence is key to working independently to manage delivery of implementation services and be able to willingly assist other team members as needed. A manufacturing background in High Tech, Medical Device or Consumer Packaged Goods is required.

Day-To-Day:

• Present Arena application to customers, demonstrate functional expertise, and offer pragmatic guidance, including pros and cons of various implementation options.

• Contribute to the ongoing effort of troubleshooting and solving data problems and process issues that relate to the efficient implementation of the application.

• Lead multiple, successful implementations of Arena, including project management, configuration and installation of software, data migration and customer training.

Preferred Skills and Knowledge:

• Analyze and map customers’ business requirements to meet implementation objectives.

• Develop and maintain a deep understanding of the functional architecture of the Arena PLM application, its modules, and its features.

• Work with other members of the customer success team to translate your deep understanding of the Arena PLM application and how customers’ use it most effectively into educational content for the Arena customer base.

Preferred Experience:

• Quality Management Systems (QMS)

• ECAD/MCAD/Product Data Management (PDM)

• Engineering Change Management (ECM)

• Document Management Systems (DMS)

• Demonstrated passion for people and serving the customer.

• Strong presentation skills, project planning and scoping experience.

• General knowledge of relational database and reporting application solutions.

• Demonstrated Microsoft Excel skills (MS Access a plus). Experience in implementing SaaS software solutions preferred.

Required Qualifications:

• BS or MS in Mechanical Engineering, Industrial Engineering, Production Operation, or another related field.

• Minimum 5 to 7 years of proven consulting and software solution implementation setting.

• A manufacturing background in High Tech, Medical Device or Consumer Packaged Goods

• Product Lifecycle Management (PLM) experience

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.

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Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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