Principal Software Engineer - P1

JD:

• Communicate with customer to understand the reported issue


• Investigate and identify the root cause of the reported issues (DB, Network, Application, mobile App, etc.)


• Troubleshoot and work with different teams including but not limited to infrastructure, DBA, security, development team to solve the reported issue


• Fixing issues discovered during troubleshooting

Requirements

• Bachelor's degree in computer science or equivalent


• 10+ Years of Experience


• Strong SQL skills (queries, tuning, indexing, troubleshooting).


• Administration of web/app servers (IIS, Tomcat, Nginx).


• Troubleshooting across app, DB, OS, network, identity, and integration layers.


• API, ETL, and ESB/iPaaS integration support (REST/SOAP, authentication flows, data pipelines).


• Experience with React Native mobile application support (builds, releases, crash logs, compatibility).


• Log analysis, performance tuning, and monitoring/alerting setup.


• ITIL Incident, Problem, and Change management.