Principal Site Reliability Engineer (Kubernetes Required) - Hybrid

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

About the Role

We are looking for a skilled and motivated Principal Site Reliability Engineer to join our team. In this role, you will be responsible for ensuring the reliability, scalability, and performance of our systems and services. You will work closely with development and operations teams to build and maintain robust infrastructure, automate processes, and drive engineering best practices.

Key Responsibilities

• Monitor, maintain, and improve the reliability and availability of production systems
• Respond to and resolve incidents, conducting thorough post-mortems to prevent recurrence
• Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs)
• Collaborate with development teams to build reliability into services from the ground up
• Design and implement automation to reduce toil and improve operational efficiency
• Participate in an on-call rotation to support critical systems
• Contribute to capacity planning and performance optimization efforts
• Document systems, processes, and runbooks to support the wider team

Minimum Experience:

• 8+ years’ experience ensuring the reliability, scalability, and performance of our systems and services

Required Technical Skills

Kubernetes (Required)

• Hands-on experience deploying, managing, and troubleshooting workloads in Kubernetes
• Strong understanding of core Kubernetes concepts including Pods, Deployments, Services, ConfigMaps, and Ingress
• Experience with Kubernetes cluster management and administration
• Familiarity with Helm for application packaging and deployment
• Understanding of Kubernetes networking, storage, and security best practices

Additional Technical Skills

• Cloud Platforms: (e.g. AWS, GCP, Azure)
• CI/CD Tooling: (e.g. GitHub Actions, ArgoCD, Harness)
• Monitoring & Observability: (e.g. Prometheus, Grafana, Coralogix, OpenTelemetry)
• Infrastructure as Code: (e.g. Terraform, Pulumi)
• Config Management: (e.g. Ansible, Puppet, Chef)
• Programming/Scripting: (e.g. Python, Go, Bash)

Soft Skills & General Requirements

• Strong problem-solving and analytical skills with a methodical approach to troubleshooting
• Excellent communication skills with the ability to collaborate across technical and non-technical teams
• A proactive mindset with a focus on automation and continuous improvement
• Ability to work effectively under pressure, particularly during incident response
• Commitment to a blameless culture and continuous learning

Nice to Have

• Experience contributing to open-source projects
• Familiarity with SRE principles as defined by the Google SRE handbook
• Previous experience in a DevOps or Platform Engineering role

Education:

• Bachelor’s degree in computer science or relevant degree.

The budgeted salary range for this position in the states of Connecticut and New York is $190,000.00 - 220,000.00