Principal Service Operations Specialist

Salary: Negotiable package offered to the right applicant.

At Best Practice Software, our vision is communities connected with care. We’re achieving this through our mission to build a culture people love, where:

• we value customers,
• we work together for success,
• we are accountable for our actions,
• we innovate for the future, and
• we celebrate diversity and inclusion.

If you share our vision and values, please consider this exciting career opportunity to join our growing team in Brisbane, Queensland.

You’re unique, and we value that.

As a Principal Service Operations Specialist, we’ll call on your unique talents, skills, expertise, and experience to:

• Champion IT service and support to our internal customers, with a focus on those working from our Brisbane office.
• Consistently meet or exceed agreed service levels for response and resolution times, following ITIL incident, request and change management practices.
• Resolve complex desktop, Microsoft 365 and end-user technology issues, escalating to the right specialists when required.
• Manage the lifecycle of IT assets at our Brisbane site, ensuring the asset register is accurate and that the site is never held up waiting for hardware.
• Keep service quality high by writing and maintaining knowledge articles, standard procedures and clear communication with internal customers.

We believe our ideal applicant will demonstrate the following attributes:

• Strong problem-solving ability – able to diagnose and resolve complex technical issues efficiently.
• Attention to detail – ensures accuracy in configuration, documentation, and change management.
• Clear communication skills – can explain technical concepts to both technical and non-technical stakeholders.
• Proactive mindset – anticipates issues, identifies improvements, and takes initiative without being prompted.
• Adaptability – comfortable working in fast-changing environments, technologies, and priorities.
• Collaboration and teamwork – works effectively with cross-functional teams, vendors, and business units.
• Strong organisational skills – able to prioritise tasks, manage workloads, and execute projects efficiently.
• Security-focused thinking – consistently considers risk, compliance, and best-practice security in all decisions.

What’s in it for you?

• Market-leading benefits that make us a proven local employer of choice.
• Flexible work arrangements that help you strike the right career balance.
• Exciting start to, or positive development of, your Health IT career, with brilliant internal growth opportunities.
• Belong as part of a dynamic and highly supportive team with a strong dedication to the mission.
• Enrich your experience by supporting our frontline healthcare heroes across Australasia.

Our team members enjoy exclusive access to our brilliant B-Perks Program, offering great rewards like birthday leave, an annual health and wellbeing bonus, and sponsored rewards to recognise outstanding contributions. You’ll also access our leadership development program and learning opportunities across our group of businesses and enjoy the freedom and flexibility to work as you work best. We offer purpose and impact, an inclusive culture, a connected workforce, transparent leadership, and growth and a sense of belonging.

How can we get this ball rolling?

To start a conversation on your fit within our team, we recommend you provide us with:

• a capability statement/cover letter highlighting your experience and how you meet our requirements; and
• an updated copy of your resume.

Your new career starts here.

For more information on this role, please contact Peter Smith on 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand). If you're ready to soar to new heights, then click the button to ‘Apply’ for this job. Only applicants required for an interview will be contacted upon submission of this application.