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At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.
Job Description:
Parsons has an exciting career opportunity for an amazingly talented Program Manager, Principal to join our team!
The Program Manager shall work with a client to:
- Protect passenger and employee safety through effective maintenance oversight.
- Improve equipment reliability and availability.
- Verify contractor compliance with contract requirements and service level agreements (SLAs).
- Monitor maintenance quality, response times, and equipment performance.
- Support lifecycle asset management and capital planning.
- Assist with contract administration, technical reviews, and dispute resolution.
- Ensure compliance with applicable federal, state, and local regulations and accessibility requirements.
Perform Contract Management Support
- Review contractor compliance with contractual obligations.
- Evaluate preventive and corrective maintenance activities.
- Review staffing plans and technician qualifications.
- Verify adherence to maintenance schedules.
- Review invoices, work orders, and supporting documentation.
- Evaluate change orders and contract modifications.
- Provide recommendations regarding contract performance.
Maintenance Oversight
- Conduct routine and unannounced field inspections.
- Observe preventive maintenance activities.
- Verify corrective maintenance work.
- Confirm proper documentation of completed work.
- Review equipment shutdowns and restoration activities.
- Verify compliance with maintenance procedures and manufacturer recommendations.
Performance Monitoring
Develop and monitor Key Performance Indicators (KPIs), including:
- Equipment availability
- Mean Time Between Failures (MTBF)
- Mean Time to Repair (MTTR)
- Response time
- Callback frequency
- Preventive maintenance completion rate
- Passenger-impacting outages
- Equipment reliability
- Repeat failures
- Safety incidents
- Customer complaints related to elevator and escalator service
Provide monthly and quarterly performance analyses identifying trends, recurring issues, and recommended corrective actions.
Equipment Condition Assessments
- Perform periodic condition assessments.
- Evaluate equipment remaining useful life.
- Identify recurring maintenance issues.
- Recommend modernization priorities.
- Review major repair recommendations.
- Validate replacement recommendations submitted by the maintenance contractor.
Safety and Regulatory Compliance
- Verify compliance with applicable safety codes and standards.
- Support required inspections and testing.
- Review inspection deficiencies.
- Monitor corrective actions.
- Evaluate lockout/tagout practices.
- Review emergency shutdown procedures.
- Support accident and incident investigations involving vertical transportation equipment.
Station Operations Coordination
- Coordinate maintenance activities to minimize impacts on passengers.
- Review outage scheduling.
- Recommend strategies to reduce service disruptions.
- Assist in planning maintenance during non-peak revenue hours whenever practical.
- Coordinate with station operations, maintenance, facilities, and accessibility staff.
Accessibility Compliance
- Monitor elevator availability to support accessibility requirements.
- Review contractor response to accessibility-related outages.
- Recommend operational improvements that minimize impacts on passengers with disabilities.
- Evaluate maintenance practices affecting accessibility.
Asset Management Support
- Maintain equipment condition data.
- Support capital improvement planning.
- Recommend maintenance optimization strategies.
Procurement Support
- Technical specifications.
- Performance standards.
- Bid evaluations.
- Technical proposal reviews.
- Procurement of future maintenance and modernization contracts.
Meetings and Reporting
- Weekly coordination meetings (as required)
- Monthly contractor performance meetings
- Quarterly management reviews
- Annual maintenance program reviews
- Emergency response meetings when requested
Deliverables
- Monthly contract performance reports
- KPI dashboards
- Equipment reliability analyses
- Field inspection reports
- Maintenance quality audits
- Safety compliance reports
- Modernization recommendations
- Contractor performance evaluations
- Capital planning recommendations
- Executive summary reports
The Program Manager shall demonstrate:
- Bachelor's - Degree Engineering or related technical/business field
- 15+ years of related work experience is required and
- Previous project management experience on similar or related projects
- 10+ years of experience with elevator and escalator systems.
- Demonstrated experience overseeing maintenance contracts for public transit, airports, rail systems, hospitals, universities, or comparable facilities.
- Knowledge of applicable elevator and escalator codes and accessibility requirements.
- Experience in contract administration and performance auditing.
- Expertise in asset management and lifecycle planning.
- Strong analytical, reporting, and stakeholder coordination skills.
Preferred Consultant Qualifications
- Project Management Professional (PMP)
- NAESA for Qualified Elevator Inspector (QEI)
- BS in Mechanical Engineering (or approved equal)
Security Clearance Requirement:
None
This position is part of our Critical Infrastructure team.
For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!
Salary Range: $148,300.00 - $266,900.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
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