Principal Product Manager
UKG · Lowell,MA,United States ·
- Work mode
- Hybrid
- Seniority
- Principal
- Category
- Product
- Experience
- 10+ years
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
About the role:
At UKG, we are building an AI-first suite that inspires organizations to become great places to work through HR, pay, workforce management, and culture technology. We are hiring a Principal Product Manager to build the product platform and decide which service categories to develop first on the Frontline Worker Network, a UKG-owned network delivering experiences that connect shift and hourly employees with curated services in the flow of work. The Frontline Worker Network is a 0-1 business, with categories being built from the ground up.
About the role:
At UKG, we are building an AI-first suite that inspires organizations to become great places to work through HR, pay, workforce management, and culture technology. We are hiring a Principal Product Manager to build the product platform and decide which service categories to develop first on the Frontline Worker Network, a UKG-owned network delivering experiences that connect shift and hourly employees with curated services in the flow of work. The Frontline Worker Network is a 0-1 business, with categories being built from the ground up.
You are building a network of products and services, delivered with partners, that improves the quality of life for frontline employees at little to no cost to the employer. You will own category strategy, recommendation logic, and the platform layer that every category runs on.
This is a three-sided network where the workers, employers, and partners need to benefit. You will represent all three at once and be explicit when they conflict. This is a Principal senior individual contributor role reporting to the Vice President of Product, Frontline Worker Network.
More on the FLWN can be seen here,
Responsibilities to include:
- Own the surface where curated services reach frontline workers, from first release through expansion across categories. Define placement, eligibility, consent, onboarding, and the handoff to the partner, and build it with engineering, architecture, and design.
- Define the logic and standards that determine what a given worker sees and why.
- Own the platform layer every category runs on: eligibility, consent, placement, partner integration, and measurement.
- Determine which categories we pursue and in what order. Work with user research, data, analytics, customer success, partnership, legal, and marketing teams to identify and prioritize categories.
- Ship through surfaces you do not own; much of this work lands on products other teams run. Build the relationships and the shared roadmaps that get it delivered.
- Deliver on business outcomes.
- Set the standard for how problems get framed and how outcomes get measured. Mentor other product managers through example and feedback without formal people management, and use AI-assisted tooling to accelerate analysis and diligence while keeping judgment over the output.
Required Qualifications:
- Bachelor’s degree, or an equivalent combination of education and experience
- 10+ years in product management, including ownership of a 0-1 product, category, or business line taken from concept through launch to revenue
- Experience owning a platform or shared service layer that other product teams built on top of
- Track record of shipping a significant product through a surface or system owned by another organization, without formal authority over it
- Experience with partner, marketplace, or embedded products in which a third party delivers part of the customer experience
- Excellent written communication, with the ability to make a complex recommendation legible to senior executives in a single document
We collaborate and succeed in a hybrid model. 3 days per week in one of these UKG offices is a requirement.
Preferred Qualifications:
- Embedded finance or financial wellness experience, particularly with products delivered through an employer or other trusted intermediary
- Experience building multi-sided networks or marketplaces and managing the competing needs of multiple stakeholder groups
- Experience in regulated or consent-heavy domains, including how consent is obtained and honored, disclosure requirements, and partner compliance review
- Experience building products for deskless, hourly, or mobile-only worker populations
- Consumer-grade mobile products shipped at scale to millions of users with low baseline engagement
- Experience carrying a revenue target for a product line
- Experience establishing an operating model or playbook that other teams went on to run independently
- Technical fluency across APIs, system integration, eligibility logic, and consent design, sufficient to work credibly with engineering and architecture partners
- Experience building personalization, recommendation, or eligibility-based matching into a customer-facing product
- Ability to construct and defend two-sided unit economics, including a partner’s acquisition cost, margin, and willingness to pay, without owning the financial model
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
At UKG, our culture starts with people. We take great pride in our award-winning workplace culture and how it inspires our purpose.
We actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences.
- Own the surface where curated services reach frontline workers, from first release through expansion across categories. Define placement, eligibility, consent, onboarding, and the handoff to the partner, and build it with engineering, architecture, and design.
- Define the logic and standards that determine what a given worker sees and why.
- Own the platform layer every category runs on: eligibility, consent, placement, partner integration, and measurement.
- Determine which categories we pursue and in what order. Work with user research, data, analytics, customer success, partnership, legal, and marketing teams to identify and prioritize categories.
- Ship through surfaces you do not own; much of this work lands on products other teams run. Build the relationships and the shared roadmaps that get it delivered.
- Deliver on business outcomes.
- Set the standard for how problems get framed and how outcomes get measured. Mentor other product managers through example and feedback without formal people management, and use AI-assisted tooling to accelerate analysis and diligence while keeping judgment over the output.
Required Qualifications:
- Bachelor’s degree, or an equivalent combination of education and experience
- 10+ years in product management, including ownership of a 0-1 product, category, or business line taken from concept through launch to revenue
- Experience owning a platform or shared service layer that other product teams built on top of
- Track record of shipping a significant product through a surface or system owned by another organization, without formal authority over it
- Experience with partner, marketplace, or embedded products in which a third party delivers part of the customer experience
- Excellent written communication, with the ability to make a complex recommendation legible to senior executives in a single document
We collaborate and succeed in a hybrid model. 3 days per week in one of these UKG offices is a requirement.
Preferred Qualifications:
- Embedded finance or financial wellness experience, particularly with products delivered through an employer or other trusted intermediary
- Experience building multi-sided networks or marketplaces and managing the competing needs of multiple stakeholder groups
- Experience in regulated or consent-heavy domains, including how consent is obtained and honored, disclosure requirements, and partner compliance review
- Experience building products for deskless, hourly, or mobile-only worker populations
- Consumer-grade mobile products shipped at scale to millions of users with low baseline engagement
- Experience carrying a revenue target for a product line
- Experience establishing an operating model or playbook that other teams went on to run independently
- Technical fluency across APIs, system integration, eligibility logic, and consent design, sufficient to work credibly with engineering and architecture partners
- Experience building personalization, recommendation, or eligibility-based matching into a customer-facing product
- Ability to construct and defend two-sided unit economics, including a partner’s acquisition cost, margin, and willingness to pay, without owning the financial model
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
At UKG, our culture starts with people. We take great pride in our award-winning workplace culture and how it inspires our purpose.
We actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences.
Company Overview
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].
The pay range for this position is $163,900 to $235,550. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at