Principal Operation Analyst, Customer Success
Atlassian · Mountain View, CA, US ·
- Work mode
- Remote
- Seniority
- Principal
- Category
- Customer success
- Experience
- 8+ years
Atlassian · Mountain View, CA, US ·
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Your Future Org
The Revenue Operations team is a strategic partner to Atlassian’s customer-facing organizations, helping turn business priorities into clear operating plans, scalable processes, and reliable insights. The team works across strategy, operations, systems, and analytics to improve how post-sales teams plan, execute, and measure performance at scale.
Your Future Team
You will join a team that supports the operational foundations of Atlassian’s post-sales business. This role is centered on providing operational support to the Customer Success organization and cross-functional Strategy & Analytics teams, helping leaders coordinate priorities, define reporting needs, and run effective business rhythms.
Responsibilities
Partner with senior leaders in the Customer Success organization to shape operational priorities, support annual planning, and improve execution against strategic initiatives.
Coordinate cross-functional programs and business rhythms across Customer Success, Strategy, Analytics, Systems, and adjacent operations teams.
Define and manage reporting cadences, planning calendars, and roadmap visibility for recurring leadership reviews, planning cycles, and strategic deliverables.
Translate business questions into clear analytical requirements, including problem statements, success criteria, scope, and data needs for analytics and technical partners.
Architect operational data requirements and help establish scalable reporting frameworks, dashboards, and source-of-truth processes across post-sales workflows.
Partner with analytics, systems, and tooling teams to improve data quality, reporting consistency, and usability across platforms such as Salesforce, Gainsight, and Tableau.
Drive structured tracking, stakeholder alignment, and accountability for cross-functional initiatives without adding unnecessary process overhead.
Build concise, leadership-ready materials that clarify progress, risks, tradeoffs, and recommendations for decision-making.
Identify opportunities to simplify work through automation and AI-enabled workflows that improve speed, consistency, and scale.
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
This role may also be eligible for benefits, bonuses, commissions, and equity.
Minimum Qualifications
8+ years of experience in operations, strategy, analytics, business planning, or a related role in a SaaS or high-growth technology environment.
Experience supporting post-sales, Customer Success, Sales, or other customer-facing functions and working across multiple stakeholder groups.
Demonstrated ability to partner with senior stakeholders, coordinate cross-functional work, and drive progress through influence rather than direct authority.
Strong operational judgment and experience managing business rhythms, planning processes, or strategic initiatives.
Strong data fluency and experience with analytical models, including advanced proficiency in Excel or Google Sheets and experience working with reporting or visualization tools.
Working knowledge of SQL and experience translating business needs into analytical requirements for data partners.
Excellent written and verbal communication skills, with the ability to create clear, concise materials for leadership audiences.
Preferred Qualifications
Experience supporting Customer Success, partner, or broader post-sales operating models.
Familiarity with core post-sales metrics such as adoption, customer health, retention, and capacity planning.
Experience with Salesforce, Gainsight, Tableau, or similar post-sales systems and reporting tools.
Experience designing reporting cadences, operating frameworks, or roadmap processes for cross-functional teams.
Comfort using AI tools or automation to streamline analysis, reporting, and content creation.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.