Principal Analyst Process Excellence OTC

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.

Do You Dream Big?

We Need You.

Job Description

Job Title: OTC Process Excellence Expert

Location: Bengaluru

Reporting to: OTC Process Excellence Lead

Purpose of the role

The OTC Process Excellence Expert is responsible for delivering actionable insights into the efficiency and condition of OTC (Order-to-Cash) processes. This role involves identifying and driving opportunities for business and process enhancements in OTC operations. As a Subject-Matter-Expert in a specific OTC domain, the expert supports risk and compliance, process improvement, and transformation through data analysis, while also ensuring knowledge retention in related areas.

Key tasks & accountabilities

Main Accountabilities:

Supports Actionable Oversight and Health-Check of KPIs and Processes:

• Analyze key performance indicators (KPIs) to identify trends, outliers, and areas for improvement.
• Provide insights into process health and efficiency to support decision-making.
• Collaborate with stakeholders to develop action plans based on findings to optimize processes.
• Design and create data models that support complex analysis and business process modeling.
• Define roadmaps to fix broken processes or improve current processes to meet future expectations, in line with the Touchless Sales Order initiative.

Process Quality and Compliance Reviews:

• Conduct monthly/quarterly reviews of OTC processes to assess quality and compliance with regulatory requirements and internal policies.
• Identify areas of non-compliance and develop remediation plans to address gaps.
• Implement monitoring mechanisms to sustain process quality and compliance over time.

Supports Knowledge Retention and Trainings:

• Facilitate knowledge-sharing sessions and documentation efforts to retain institutional knowledge within the team.
• Develop and deliver training programs to enhance the skills and capabilities of team members and stakeholders.

Proposing Functional Process Improvement Plans and Business Opportunities Based on Insights:

• Identify opportunities for process optimization, automation, standardization opportunities, and efficiency gains through data analysis and benchmarking, under the guidance of his/her manager.
• Collaborate with cross-functional teams to implement process enhancements and capitalize on business opportunities.
• Perform and Create best in class processes, map “AS IS” to “TO BE” to enhance and improve processes.

Supports Improvement of OTC End-to-End KPIs (Touchless / Cycle Time):

• Own data quality in the Celonis dashboard.
• Identify key opportunities for improvements and follow up on actions connected to process improvement with relevant stakeholders and teams.
• Regularly report progress and improvements in monthly global/zonal governance forums.

Responsibilities, Requirements, Scope & Technical Skills:

• Working knowledge and experience in OTC processes.
• Subject-Matter-Expert in one of the OTC sub-processes:
  • Credit & Risk Management
  • Pricing & Discount Management
  • Invoicing
  • Cash Applications
  • Collections and Short Payment
  • Discount & Deductions
  • Trade Investment & Bonus Management
• Project management skill is an advantage.
• Strong background in risk and control processes.

Functional Competencies:

• Understanding of both finance and commercial processes, as well as risk and compliance principles.
• Quick learner with strong analytical skills; able to tackle complex issues and drive improvements using different analytical tools and data models.
• Stress-resistant with the ability to work on own initiative and prioritize workload effectively.
• Ability to standardize processes and influence stakeholders.
• Capable of implementing best practices.

Technical Skills:

• Excellent skills in Excel, Word, and PowerPoint.
• Proficient user of SAP Financial and Commercial modules.
• Efficient usage of PowerBI and other data analytics tools.

Language Requirements:

• Advanced (C2) English proficiency.

Behavioral Competencies:

• Builds Trust: Demonstrates honesty, integrity, and fairness in all interactions, fostering strong and reliable relationships with stakeholders.
• Strong Interpersonal Skills: Communicates effectively and collaborates well with cross-functional teams and diverse individuals.
• Positive Attitude: Approaches challenges with optimism and a solution-oriented mindset, contributing to a healthy and productive work environment.
• Highly Productive: Consistently delivers high-quality work while managing time and priorities effectively.
• Accountable Decision-Maker: Takes ownership of responsibilities, makes sound decisions, and follows through with effective execution.
• Effective Problem-Solver: Analyzes issues critically, identifies root causes, and implements practical, sustainable solutions.
• Organized and Strategic: Plans work meticulously, prioritizes tasks efficiently, and ensures structured execution of projects.

Education & Certifications:

• University Degree – Bachelor Degree in Business Studies, Finance, or Data Science.
• Professional training or certification in a relevant business field, internal or external audit.

Organizational Chart:

• Location: This role is based in BSC. Bangalore.
• Reporting Line: The Process Excellence Expert will report to the OTC Process Excellence Lead.

And above all of this, an undying love for beer!

We dream big to create future with more cheers