PRIMOS HOAGIES Crew Member

Reports to: Director of Ops, General Manager, Assistant Managers and Supervisors

The Crew Member/Associate (CM) has a primary focus on customers and their product needs. The CM is responsible for providing excellent customer service to customers. The CM will work closely with location Management and all store crew members and associates.

The CM is responsible for a variety of duties in the store which include counter help, food prep, preparing food, product stocking, dishwashing, cleaning, emptying trash, etc.

Essential Job functions of the CM include:

• Be a champion of customer service and provide excellent customer service to customers.
• Greet and acknowledge customers quickly, take food orders, deliver food orders, and provide information about menu.

• Retail products and promotions to customers and upsell products. Always maintain a solid knowledge of products, services, and special promotions.
• Operate POS cash register and accurately record items purchased by the customer.
• Accept customer payment and secure cash in POS cash drawer. Follow TGI’s cash handling policy and procedure and always maintain proper security of cash.
• Assist with a variety of kitchen functions such as food preparation, cooking or preparing food and dishwashing.
• Ensure proper food and beverage handling procedures are being followed including wrapping, labeling, dating, rotating, and checking temperature of products.
• Estimate product usage in the stores and request stock to ensure proper product levels.
• Regularly stock and reorganize product items in the store that get unorganized during sales.
• Ensure proper rotation of products using the FIFO method – first in first out.
• Clean and sanitize workstations and equipment in stores regularly.
• Clean utensils, pots, and pans and put away clean items.
• Clean walls, windows, and any general areas if dirty.
• Clean anything that could result in customer injury to keep customers safe.
• Empty trash bins, sweep and mop floors.
• Follow all security and safety procedures while in stores.
• Interact well with coworkers and offer help and assistance as needed.
• Notify Management of any incidents or accidents immediately.
• Other duties as needed and required by the job or by management.