Primary Support Engineer, SAP S4 BASIS - HANA

Primary Support Engineer, SAP S4 BASIS - HANA. The role will report directly to the Regional Manager, APAC South SAP Delivery. The Primary Support Engineer will be based in Japan and may work from a remote office.

The role of the Primary Support Engineer, SAP S4 BASIS - HANA along with PI/PO and open text is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and S4 HANA environments.

Essential Duties & Responsibilities include:

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology

Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience

Provide remote-based functional support & training for your specialist SAP modules

Support client customizations, sharing implementation and best practices advice

Develop application break fixes for critical product defects

Create scripts to identify, analyze and correct data issues

Manage one or more key assigned accounts as a technical/functional advisor

Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Collaborate with team members in a virtual team environment to extend field experience to different client situations

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities include:

Other job-related duties and responsibilities may be assigned from time to time.

Education & Certification:

Bachelor Degree in Computer Science or related field or equivalent experience

SAP certification(s) preferred

Location:

Remote - Japan