Prevention and Assessment Support Officer

Purpose

• To provide an effective and professional, resident orientated service to households experiencing housing difficulties.
• To triage residents approaching the council for help with housing, both face to face an over the telephone, to determine whether the resident is homeless or at risk of homelessness.
• Booking appointments for the Prevention & Assessment Officer and gathering initial information.
• To provide initial housing advice to residents and details of homelessness prevention, suitable housing options in the private and public sectors.
• To provide effective operational and administrative support within the Prevention & Assessment Team. This will include calls to applicants to gather information, making third party enquiries, writing letters, taking notes, responding to emails and updating resident records on case management systems.