This is a remote position.
Embrace Industrial Group supports some of the world’s largest and most complex manufacturers—serving 8 of the Top 10 global Chemical companies, 3 of the Top 10 Automotive companies, and 3 of the Top 5 Oil & Gas companies, along with industry leaders in Heavy Machinery and Food Manufacturing.
Radiant RFID is a next-generation IoT platform under the Embrace umbrella, focused on enterprise-grade asset tracking. Our technology empowers organizations to manage and monitor critical and mobile assets in real time—boosting visibility, accountability, and operational efficiency, all while requiring minimal IT infrastructure.
About the Role
We're looking for a technically versatile IoT Solutions Engineer to own the customer experience end to end - from pre-sales scoping and solution design, through implementation and delivery, to post-launch support and account growth. This is a hands-on, customer-facing role for someone who's comfortable moving between a whiteboard conversation with a customer's ops team and a technical deep-dive with engineering.
You'll work across the full lifecycle of our IoT deployments (BLE, RFID, GPS, and related hardware), translating business and operational needs into scoped, documented technical solutions - then seeing them through to a successful handoff and beyond.
What You'll Do
Pre-Sales
- Partner with Sales on technical discovery calls, scoping conversations, and solution design for prospective customers
- Translate customer requirements gathered in conversation into clear, documented technical solutions
- Assess and document solution complexity to support accurate implementation estimates
- Deliver product and platform demos tailored to a customer's use case
Delivery & Implementation
- Configure front-end platform settings and integrations to match the agreed solution
- Work hands-on with RFID, BLE, GPS, and other IoT hardware during deployment and testing
- Build and troubleshoot integrations using APIs, webhooks, and MQTT
- Collaborate closely with our engineering team (a global, distributed team) to resolve technical issues and refine solutions
- Manage and configure mobile devices as part of deployment
Post-Sales / Ongoing Success
- Own a clean handoff from delivery into steady-state support
- Define and document scope of work for customer engagements
- Train customer teams - technical concepts in plain language for non-technical stakeholders
- Analyze deployment and usage data (Excel, SQL) to monitor solution health and identify opportunities
- Serve as an ongoing technical point of contact for assigned accounts