Presales Engineer - Email Security

• Deliver product demonstrations for MSP/MSSP prospects.
• Oversee technical implementation of solutions, providing hands-on support.
• Effectively manage trials/evaluations and proof of value of the platform at scale.
• Establish and share best practices for solution implementation and troubleshooting.
• Partner with sales and marketing teams to provide technical insights for go-to-market strategies.
• Represent the email and collaboration security product at field events (e.g., conferences, trade shows, webinars, seminars).
• Respond to functional and technical elements of RFEs/RFIs/RFPs/SOW.
• Develop and deliver technical training for MSP partners on product usage and best practices.
• Liaise with other departments (Products, Engineering, Support) on field priorities and product roadmap.
• Stay updated on new product releases and train partners accordingly.
• Identify recurring issues and recommend improvements to enhance partner satisfaction.
• Build and maintain relationships with key partner decision-makers.
• This role has to be Mumbai based.

• Proven experience in sales engineering, security engineering, solutions architect, technical success, technical account management, or a similar role in the MSP or tech industry.
• Expertise in troubleshooting and resolving email delivery and mail flow issues.
• Strong understanding of email authentication protocols like DMARC, DKIM, SPF.
• Strong technical presentation and communication skills.
• Excellent communication and interpersonal skills to build strong relationships with MSP partners and internal teams.
• Proactive problem solver with a passion for partner success.
• Ability to travel occasionally to meet partners or attend industry events.

It Would Be Great If You Also Have:

• CISSP or other cybersecurity certification.
• Degree in Computer Science, Electrical Engineering, or equivalent.
• Team player spirit.
• A passion for learning new things every day.