Presales Architect - Cloud Operations Suite CSP/MSP

Presales Architect - Cloud Operations Suite CSP/MSP

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

HPE Cloud Operations Suite is a comprehensive, AI-driven platform that empowers organizations to seamlessly manage, monitor, and optimize their hybrid and multi-cloud environments with unprecedented visibility and control. Built on a foundation of industry-leading solutions, including OpsRamp for intelligent monitoring and incident management, Morpheus Enterprise for hybrid cloud orchestration and automation, Morpheus VM Essentials for virtualized infrastructure, and Zerto for data protection and disaster recovery, the suite delivers unified operations management across on-premises, private cloud, and public cloud resources. By combining advanced machine learning capabilities with these proven technologies, HPE Cloud Operations Suite enables IT teams to proactively identify and resolve issues, optimize performance and costs, ensure business continuity, and accelerate digital transformation initiatives while reducing operational complexity and risk across their entire technology stack.

Who We Are:

Joining our Cloud Ops HPE Software team and working as part of our CSP/MSP presales team is a chance to make history and be a driving force in the industry. We are revolutionizing cloud computing by building a large-scale, enterprise-ready platform that powers a hybrid edge-to-cloud world. Our platform enables the world's largest and most diverse enterprise IT teams and managed service providers to control the chaos of modern digital infrastructure and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals.

We do this from Day 0 provisioning of application infrastructure supporting both green, and brown, field management through Day 2+ observability of hybrid cloud environments. We provide world discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and CSP/MSP customers avoid costly outages and performance issues that result in lost revenue and productivity.

With over 100,000 dedicated customers and 1 million devices in production, we are committed to accelerating transformation across data, connectivity, cloud, and security, providing essential solutions for businesses of all sizes. Together, we make the impossible possible, and we are confident in our ability to lead the way in shaping the future of cloud computing.

What you’ll do:

We are seeking a CSP Presales Architect to drive technical enablement and solution design with our strategic partner ecosystem. You will work directly with partners to architect and implement complex solutions, guide them through deployments, and ensure successful customer outcomes across hybrid and multi-cloud environments. This role requires deep technical expertise combined with exceptional partner relationship management skills to accelerate joint go-to-market initiatives. The ideal candidate will serve as the technical bridge between HPE and our partners, driving mutual business success through innovative solution delivery and technical excellence.

Key Responsibilities:

• Develop compelling customer proposals that align with business and technical needs.

• Provide technical expertise in virtualization (VMware ESXi, Microsoft Hyper-V, KVM) and infrastructure solutions.

• Support CSP partner sales team members with solution demonstrations, proof-of-concept setups, and technical presentations.

• Identify business opportunities through partner engagements, upselling, and cross-selling.

• Collaborate with internal teams and partners to design cost-effective, scalable solutions.

• Monitor industry trends, emerging technologies, and competitor offerings to refine HPE’s value proposition.

• Document and track partner activities, contributing to forecasting and pipeline management.

• Act as a trusted advisor, addressing partner concerns and ensuring technical solutions align with their IT ecosystem.

Qualifications & Experience:

• Bachelor’s degree in computer science, IT, or related field.

• 5-10 years of technical experience in IT with a focus on technical selling.

• Proven track record in solution configurations and architecture design, particularly in virtualization (VMware ESXi, Microsoft Hyper-V, KVM).

• Experience with solution designs for Aria Operations and/or Aria Automation

• Basic knowledge of Linux/Windows OS deployments, networking (VLANs, routing, virtual switching), and storage (SAN/NAS, iSCSI, software-defined storage).

• Hands-on experience with hypervisors and automation tools (PowerShell, Bash, etc.).

• Provide both technical and business value to CSP/MSP partners, and their customers, through enablement, whiteboard discussions, demonstrations, proof of value, as well as post-sales support as needed for customer success.

• Industry certifications in virtualization and IT infrastructure (preferred).

Skills & Competencies:

• Strong technical selling, consultative engagement, and presentation skills.

• Ability to communicate complex technical concepts clearly to customers, partners, and stakeholders.

• Knowledge of HPE’s hardware and software portfolio, including basic hybrid IT solutions, and how it compares to competitors in terms of performance, innovation, market positioning, and value proposition.

• Problem-solving mindset with the ability to prioritize and manage multiple projects.

• Understanding channel programs and partner collaboration to drive deals effectively.

Knowledge and Skills:

• Intermediate-level written and verbal communication skills, including active listening and storytelling, and ability to communicate in English and applicable local languages (both in-person and virtual) as needed to perform job requirements.

• Demonstrates intermediate discussion and persuasion skills, competitive differentiation (vs. VMware, etc.), and the ability to handle objections. Applies consultative selling tactics to align solutions with customer business outcomes.

• Intermediate-level business and financial acumen—sales cycle, pipeline growth, reporting, ability to influence, business strategy linkage—with an awareness of functional responsibilities of various customer business roles.

• Intermediate consultative and value selling skills, including presenting, white-boarding, objection handling, and closing skills to proactively help customers make business decisions.

• Hands-on experience with relevant hypervisors, OS platforms, and basic scripting/automation (PowerShell, Bash, etc.) to support demos and solutions.

• Hands-on experience with IT operations frameworks and solutions like OpsRamp, Aria Operations, or Dynatrace.

• Adept at prioritizing tasks, meeting deadlines, and performing due diligence on customer solutions. Skilled in problem-solving with a methodical, analytical approach.

• Ability to deliver live demonstrations or walk-throughs of products, solutions, tools or services to customers, partners, and other stakeholders.

• Intermediate-level knowledge of partner offerings, channel programs, and the company’s go-to-market approach. Able to collaborate with resellers to drive deals and leverage partner capabilities effectively.

• Familiarity with SAN/NAS, iSCSI, or software-defined storage and how these relate to virtualization.

• Understanding VLANs, basic routing, and virtual switching concepts.

The ideal candidate is a technically strong virtualization architect who can bridge the gap between traditional networking, software-defined infrastructure, automation, cloud, security, and AI, while effectively communicating the value of these technologies to both technical and executive audiences.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales

Job Level:

TCP_05

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