Pre Sales Solutions Engineer

Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location.

From manufacturing sites and data centers to pharmaceutical labs, healthcare facilities, and corporate headquarters, Envoy makes safety, security and associated regulatory compliance something our customers can be proud of. The industry is littered with box-checking and arcane manual processes as the standard and we see our role as the company to bring experience, efficiency and simplicity everywhere. Great experiences bring great security – it's a requirement. We hope this problem space excites you and we hope you're ready to come sweat the details with us – we have a lot of customers counting on us! And it certainly won't be easy.

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About the Role

The Solutions Engineering team at Envoy lives within the Customer Success organization but touches every team (sales, product, engineering, finance, etc). The team is adaptable and has the uncanny ability to pick up new skills quickly. Each day is different and involves assisting Account Executives with the pre-sales process, fielding security questions, QA’ing experimental functionality, or jumping on a call to triage and solve customer issues. The Solutions Engineering team is multifaceted at Envoy and includes elements of Sales Engineering, API Development, Support escalations, and world-class enterprise customer support. You might be a Solutions Engineer if you are technology-forward, enjoy learning new third-party SaaS products, and love playing with the latest technology to build customer trust and win deals.

This is a hybrid role requiring 4 days per week in our NYC office, Monday through Thursday. Because you support our London office, your working hours will start early. Expect a 6-7am ET start on days with EMEA coverage.

You will

• Partner with EMEA account executives across Mid-Market, Enterprise, and Channel to co-lead the technical side of the sale: technical demos, requirements discovery, proof-of-concept scoping, and realistic expectation-setting.

• Own security and compliance review for EMEA deals — security questionnaires, RFPs, DPAs, data residency and sub-processor questions, and direct conversations with prospect security, privacy, and legal teams.

• Work fluently across our integration ecosystem (identity providers, access control, calendar, HRIS) and speak credibly about our Developer & Integration Platform and API capabilities to customers building their own extensions.

• Investigate issues through logs and data to isolate and escalate product bugs, rather than handing them off unqualified.

• Act as the voice of the EMEA customer in roadmap discussions, and bring regional requirements — regulatory, cultural, and competitive — back to Product with enough specificity to act on.

• Level up the wider revenue team on technical topics: SAML, SCIM, OAuth, directory sync, and cloud infrastructure.

You are

• Scrappy. You find the workaround, and you know when a workaround is the wrong answer.

• A self-starter who owns projects end to end and does well on a small team where the scope isn't fully defined.

• Security-conscious. You treat our customers' data posture as something to be able to defend, not just describe.

• Genuinely interested in helping teammates get better — the team is small enough that what you learn should not stay with you.

You have

• Working knowledge of EU data protection as it shows up in enterprise deals: GDPR, DPAs, data residency and transfer mechanisms, and sub-processor disclosure. You've been in these conversations before and don't need Legal in the room for the first one.

• Comfort with identity and access: SAML, SSO, SCIM, OAuth, and directory services.

• Solid grasp of how the internet works — DNS, HTTP, TLS, certificates — and intermediate SQL knowledge to answer your own questions about customer data.

• Strong written and verbal communication with senior technical stakeholders (IT directors, CISOs, privacy counsel) and the ability to switch registers for a conversation with a developer.

• Demonstrated effectiveness working across time zones and cultural contexts.

• Willingness to travel to prospect and partner engagements, including international travel to EMEA, on a per-request basis (approximately 30% annually).

Nice to Have

• Fluent in multiple languages with the ability to conduct technical discussions and product demonstrations across diverse markets.

• Working with Tech/Alliance Partners or Channel Managers

• You have the ability to learn Ruby on Rails Active Record Query Interface

• Understanding of SAML (Security Assertion Markup Language) and Active Directory. Knowledge of SSO (Single Sign-On) access control is also a plus.

• Experience installing/configuring IT infrastructure (e.g. switches, routers, VOIP, wireless).

• Experience with badge/ID printers, physical security, and digital security cameras.

• You're excited about working in a nimble and challenging startup environment.

• You have experience with efficiently completing security reviews and RFPs using tools such as Loopio or Whistic.

• Nice to have languages and technical knowledge: Node, JavaScript, Python, Kubernetes

By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.