Pre-Sales Engineer

About Winthrop Australia

Winthrop Australia is a high-performing, customer-focused technology services organisation with a strong reputation for delivery, accountability and long-term partnerships. Our culture is built on teamwork, ownership and outcomes where individuals are empowered to make decisions, collaborate openly and contribute to the success of our customers and the business. We value practical thinking, commercial awareness and a strong work ethic, and we invest in our people to ensure they continue to grow alongside our business.

Position Summary

The Pre-Sales Engineer plays a pivotal role in Winthrop Australia's growth by helping customers solve complex business challenges through innovative technology solutions. Working alongside Sales, Services and our vendor partners, this role combines technical leadership, commercial insight and customer engagement to design solutions that are technically robust, commercially viable and aligned to Winthrop's delivery capability.

Work Environment

Based from the Winthrop Australia office with flexible working arrangements. Regular engagement with customers onsite and via video collaboration tools, with travel required. Active engagement with vendors and participation in training, enablement and certification programs is expected.

Key Responsibilities

· Act as a trusted technical advisor to customers throughout the sales lifecycle.

· Influence customer technology strategy through consultative engagement.

· Lead discovery sessions and define customer requirements

· Design end-to-end infrastructure and managed services solutions

· Develop solution architectures, proposals and cost models

· Support RFx responses and tender submissions

· Deliver workshops, presentations and proof-of-concepts

· Partner with sales to shape opportunity strategy and value propositions

· Ensure alignment between proposed solutions and delivery capability

· Represent Winthrop at customer events, vendor forums and industry functions.

Internal Collaboration

Act as the key conduit between Sales and Engineering, ensuring solutions are commercially aligned and technically deliverable. Collaborate closely with delivery, support and procurement teams to validate solution design, pricing and purchasing decisions and ensure alignment with internal standards and capabilities. Build trusted relationships with vendor and distribution partners to leverage specialist expertise, commercial programs and emerging technologies.

Innovation & Continuous Improvement

· Stay current with emerging technologies, vendor roadmaps and industry trends

· Contribute to development of solution offerings and go-to-market propositions

· Drive standardisation and reusable solution patterns

· Improve methodologies, tools and documentation used in pre-sales

· Support capability uplift across sales and technical teams

Technical Competencies

· Microsoft technologies (Azure, M365, Modern Workplace)

· Networking (Fortinet, Cisco, Aruba, Palo Alto)

· Data centre infrastructure (compute, storage, virtualisation)

· Backup and disaster recovery technologies and strategies

· Cloud and hybrid environments

· Cybersecurity fundamentals

· Understanding of Managed Services operations and service delivery

· Identity and endpoint management knowledge

· Solution documentation and architecture design

· Licensing and commercial solution design

Experience & Qualifications

· 5–10+ years in IT infrastructure or solutions architecture

· Experience in pre-sales or customer-facing roles

· Experience with RFP/RFT responses and proposal development

· Relevant certifications (Microsoft, Cisco, Fortinet, etc.) desirable

High-performing behaviours at Winthrop

Someone thriving in a Winthrop pre-sales role would typically:

· Builds long-term trusted relationships rather than transactional engagements.

· Balances technical excellence with commercial outcomes.

· Takes ownership from discovery through to delivery handover.

· Collaborates openly across Sales, Services and Delivery teams.

· Continuously develops their technical and industry knowledge.

· Communicates with confidence and clarity at every level.

· Anticipates risks and proactively proposes solutions.

· Represents Winthrop professionally with customers, partners and vendors.

Personal Attributes

· Exceptional communication, presentation and stakeholder engagement skills.

· Commercially aware and outcome-focused, understanding budgets, licensing, value and profitability.

· Customer-first mindset with a consultative approach.

· Naturally curious with a passion for learning emerging technologies.

· Collaborative and team-oriented.

· High level of accountability and ownership.

· Strong analytical and problem-solving skills.

· Comfortable managing multiple priorities in a fast-paced environment.

· Professional, resilient and adaptable.

· High attention to detail.

Key Success Measures

· Contribution to revenue outcomes and win rates

· Timely response to sales and customers

· Estimation accuracy vs actual delivery effort

· Customer satisfaction and stakeholder feedback

· Technical quality and innovation of proposed solutions

· Solution profitability and margin adherence

· Reduction of delivery risk

· Quality and consistency of documentation

· Positive stakeholder feedback

· Smooth transition to delivery with minimal rework