Pre-Sales Engineer

This role will work closely with our UK-based partner network and internal commercial teams to help identify, qualify, and close new business opportunities. The successful candidate will act as the technical bridge between customers, partners, and internal teams, ensuring that prospects fully understand the value and capabilities of our solutions.

The ideal candidate is an excellent communicator with strong experience in technical sales, security technology, or IoT environments, and has a solid understanding of both the UK and South African markets.

Pre-Sales & Technical Support

• Support the sales process by acting as the primary technical advisor during enterprise and partner engagements.
  

• Assist in identifying and qualifying new business opportunities alongside partner organisations and internal sales teams.
  

• Conduct technical discovery sessions to understand customer requirements and operational challenges.
  

• Deliver product demonstrations, technical presentations, and solution workshops to prospects and partners.
  

Partner Enablement & Relationship Support

• Work closely with UK-based partner organisations to support sales opportunities and strengthen technical capability.
  

• Train and enable partner sales and technical teams on product functionality, positioning, and implementation.
  

• Build strong working relationships with partner stakeholders to drive successful collaboration and revenue growth.
  

Solution Design & Proposal Support

• Assist in developing solution proposals and technical recommendations tailored to customer requirements.
  

• Support the creation of technical documentation, deployment plans, and integration guidance.
  

• Collaborate with Product and Engineering teams to validate technical feasibility and customer requirements.
  

Customer & Market Engagement

• Act as a trusted technical advisor to customers throughout the sales cycle.
  

• Provide insights into customer needs, market trends, and competitor activity.
  

• Represent the company at customer meetings, trade shows, industry events, and partner engagements.
  

Cross-Functional Collaboration

• Work closely with Sales, Product, Engineering, and Customer Experience teams to ensure smooth customer onboarding and successful implementations.
  

• Provide structured feedback from customers and partners to internal teams to help shape product development and market strategy.
  

Requirements

• 3–7+ years of experience in a Pre-Sales Engineer, Sales Engineer, Solutions Engineer, or technical customer-facing role.
  

• Strong communication and presentation skills with the ability to engage both technical and non-technical stakeholders.
  

• Experience in technology, IoT, security, SaaS, or connected device environments.
  

• Good understanding of the South African ARC/Physical Security Sector market, channel ecosystem, and customer landscape.
  

• Experience working with or supporting partners, distributors, or channel sales models.
  

• Comfortable conducting product demos, workshops, and technical discussions.
  

• Ability to travel within the UK when required.
  

Desirable Experience

• Experience in the security or alarm industry.
  

• Familiarity with IoT platforms, integrations, and cloud-connected systems.
  

• Experience supporting enterprise or channel-driven sales environments.
  

• Previous experience working between international markets or distributed teams.
  

Key Competencies

• Strong communicator and relationship builder
  

• Technically capable with commercial awareness
  

• Customer-focused and consultative
  

• Self-driven and proactive
  

• Strong collaboration and problem-solving skills
  

What Success Looks Like in This Role

• Strong technical support for enterprise and partner sales opportunities
  

• Improved partner enablement and engagement
  

• Increased opportunity conversion and sales support effectiveness
  

• Strong customer confidence in technical solutions and delivery
  

• Seamless collaboration between UK partners and internal teams
  

Benefits