Pre-sales Director

About ITC

Join ITC, a trailblazing force with offices in Shanghai, Singapore, Saigon and Melbourne. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets.

At ITC, you'll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, you'll not only witness but also contribute to significant ROI achievements and market successes. We're not just navigating the future of digital commerce; we're creating it. Be a part of our journey to redefine industry standards and elevate market experiences across Asia.

With a talented team of 60 professionals across APAC, our 2023 milestones include:

• Delivering 30+ digital transformation workshops for global and local leadership boards like Coty, LOreal, Unilever Prestige

• Executing comprehensive client-telling roadmaps, enhancing customer engagement and loyalty like Moncler, Margiela, Moschino, Christies. In the process ITC trained more than 5,000 Sales Associates

• Pioneering Salesforce projects for luxury brands in China, notably with LVMH and other fashion groups

• Help Galleries Lafayette in China increase their revenues by 20%

• Contributing to significant eCommerce growth through bespoke website revamps for prominent clients for the top luxury and fashion brands in China and APAC

• Facilitating remarkable visibility and revenue growth in private traffic areas for top-tier brands.

• Helping some Fast Fashion Brands growing above 10,000 orders a day

• Helping brands like Hublot, Omega, Fred drive sales in China through best-in-Class Mini Program

• Expanding The Hour Glass's presence across 9 APAC markets.

• Developing and maintaining successful Mini Programs, enhancing brand reach and customer experience.

About You

We are looking for a dynamic and strategic professional to join our team as Pre-Sales Director. This pivotal role within our Strategy and Consulting team will directly contribute to driving the growth of our organization.

You are an experienced consultant with a deep understanding of digital transformation in the Chinese market. Your expertise spans CRM (salesforce), Marketing Automation, Clienteling, and crafting ROI-driven solutions.

You thrive on creating impactful presentations, excel at upselling, and shine in public speaking engagements. If you're passionate about these areas and possess the charisma to influence and convince top-level executivesCEOs, CIOs, and CDOsthen this opportunity is tailored for you.

Join us to make a meaningful impact in shaping the future of our clients and organization.

Responsibilities

• Sell projects ranging from Salesforce implementation and consulting, to Digital transformation consulting mission, sCRM, Clienteling, CDP

• Ensure we show value and convert opportunities at the right price in order to ensure company growth and profitability

• Lead, manage, and assist Pre-sales team to develop and execute digital transformation strategies, keynotes, proposals, strategies.

• Lead sales initiative to ensure sales targets are hit on a monthly-quarterly-yearly basis

• Handle RFP & RFQ efficiently; lead the sales team to submit RFP & RFQ on time

• Lead client-facing meetings: from pre-sales, to pitching, to negotiating & escalating.

• Develop new business (+ upsell / cross-sell) with existing clients, partners and/or identify areas of improvement to meet sales quotas

• Build and maintain strong, long-lasting client & partner relationships

• Organize and manage workshops with key clients

• Public speaking at various chambers of commerce

• Identify and research potential partners, both regionally (APAC) and China specifically

• Oversee the entire lifecycle of clientn leads, from Marketing Qualified Leads (MQL) to Sales Qualified Leads (SQL).

• Lead the sales team to identify opportunities and address challenges in partner-driven revenue generation.

• Work closely with the marketing team to support partnership-related marketing initiatives.

• Provide input on marketing collateral, campaigns, and events that involve partners.

• Continuously assess and improve efficiency in lead conversion and partner engagement.

• Lead weekly/monthly/quarterly Sales reports

• Manage & ensure lead-contact-opportunities are updated properly on the CRM

• Provide regular financial reports and insights to senior management for strategic decision-making.

• Continuously research industry trends and technologies while implementing best practices to streamline workflows and enhance performance.

• Help grow the Department service offerings by researching, analyzing, and learning the latest software & tools available in Chinese market pertinent for our business

Requirements

Must have:

• Minimum of 6 years of experience in a leadership role as Consultant, pre-sales, account manager within a digital transformation consultancy or relevant industry.

• Salesforce certifications is a Major Plus

• Excellent understanding of sales and marketing processes.

• Great public speaker

• Proven track record of hitting sales goals

• Proactivity, detailed orientation, strong analysis, critical thinking, and solution designing skills

• Excellent English ability

• Ability to connect the dots and figure things out

• Demonstrated experience and ability to deal with RFP (request for proposals) and RFQ (request for quotation)

• Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot), and MS Office (particularly MS Excel)

• Advanced Keynote/PowerPoint and visualization skills

• Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

• Keen interest in technology and understand how it can be used to enable business processes

• Working experience and knowledge in the related IT field are expected for this position, preferably in: Consulting; Project Management; CRM; Cloud technologies; System integration

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Strong negotiation and strategic decision-making skills

• Strong adaptability skill

Nice to have:

• Google Analytics certification

• Salesforce experience is a plusDigital experience systems life Salesforce, Adobe Campaigns or Dot Digital or equivalent Chinese systems Jing Digital, Convertlab, EZR

• Experience with Digital transformation/Marketing automation/WeCom/Omnichannel user journeys is a plus.

• Experience in luxury industry is a big plus