Practice Manager (Req 101088)

GENERAL RESPONSIBILITIES:

The Practice Manager is responsible for implementation and ongoing monitoring of administrative and clinical systems that support patient care within the assigned practice.

SPECIFIC RESPONSIBILITIES:

Leadership

· Develops and supports employees at all levels in an atmosphere that is supportive and open to ideas, growth, and productivity.

· Plans for, directs, and participates in regularly scheduled meetings and conferences with staff.

· Informs staff of organizational changes and the impact changes will have on the site.

· Provides a link between organizational management and site staff.

· Coaches groups towards self-direction and team empowerment.

· Exercises patience and control, especially in difficult situations; resolves identified issues and conflicts appropriately.

· Assists with the development of cycles, objectives, and outcome measures.

Quality

· Assures competencies of the administrative, and support staff through site-specific orientation, evaluation, and ongoing training and educational in services.

· Functions as a member of the organizations quality improvement program serving on teams as assigned. Using principles of the National Committee for Quality Assurance (NCQA) and Patient Centered Medical Home (PCMH), works with the providers, care coordinators and quality improvement team to implement monitor performance indicators.

Human Resources

· Conducts ongoing performance improvement activities particularly activities related to patient/employee satisfaction and patient flow within the clinic.

· Working collaboratively with clinical teams, coordinates various aspects of utilization and review and management

· Working collaboratively with the human resources department, is responsible for hiring, counseling, disciplinary actions, and terminations.

· Working collaboratively with the Director of Practice Operations and service line heads, is responsible for administering performance evaluations of subordinate staff, ensuring that performance reviews are timely, fair, and conducted in a consistent manner.

Operations management

· Working collaboratively with the Director of Practice Operations, provides for adequate coverage with appropriately qualified employees and oversees the day-to-day operations of the site including patient registration/scheduling, insurance verification and billing functions.

· Oversees health information/medical records functions.

· Provides excellent customer service, including responding to patient and staff complaints.

· Oversees both the internal inter-departmental and external referrals, ensuring timely closure of referrals.

· Ensures provider schedules are at capacity using waitlist, ticklers and call back lists.

· Oversees and monitors patient access to appointments and other medical services maintains a level of knowledge regarding the legal implications of professional licensing and practices.

· Ensures that all required medical equipment and office supplies are available and meet standards to ensure that the health and safety of patients and staff are met.

Financial management

· Oversees the time of service collection, insurance eligibility and complete registration.

· Recommends master staffing pattern and personnel complement needed for the site.

· Monitors hours worked, including overtime, for site personnel.

· Completes appropriate paperwork for the purchasing and payment of supplies and services and submits in a timely manner.

· Monitors revenue, salary, and non-salary expenses in accordance with budget.

· In conjunction with the Director of Practice Operations, participates in the budget process of the site.

· Makes recommendations for program changes and new programs with supporting data justifying the needs.

· Projects capital equipment needs and makes recommendations with justification for acquisition.

· Interprets budget to staff and sets expectation for staff involvement in cost containment.

Miscellaneous:

· Writes reports and maintains records and other documentation as required by the organization, funding, and regulatory agencies.

· Demonstrate excellence in both internal and external customer service.

· Understands and is able to effectively communicate HIPAA compliance and corporate compliance.

· Ensures and/or remains in compliance with local state and federal regulations.

· Adheres to the national patient safety goals as defined by the joint commission on accreditation of healthcare organizations in the Whitney M. Young Junior Health Center, Inc.

· Completes other duties as assigned.