Practice Manager

Summary/Objective

Practice Manager will cultivate a positive work environment, collaborate with department managers, enforce policies, and ensure operational efficiency.

Essential Functions

• Foster a positive and supportive work environment. Cultivate an open, honest, team-oriented work culture
• Respond to concerns of patients, providers, and staff patiently and with the goal of helping everyone succeed
• Works closely with Department Managers to oversee daily work activities. Troubleshooting challenges that arise and delegating to the appropriate manager. Keeping open communication and meeting regularly to address concerns.
• Daily review of time and attendance ensuring that site has appropriate coverage and reaching out to Regional/Department Manager as issues need addressed
• Enforcing NorthShore policies regarding professionalism, punctuality, dress code, and culture for all employees with their clinic
• Ensures exam rooms, workstations, all equipment, and other work areas are organized, clean, and functional
• Monitors supply inventories to ensure operational levels are maintained
• Monitors, inspects, and reports incidents as they arise within clinic
• Works with the compliance department and coordinates all site-specific programs
• Responsible for monthly and quarterly site inspections and conducts all required drills and inspections
• Address Safety Zone issues
• Provide support to other NSHC sites of varying levels as needed

*These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion.

Competencies

• Planning and strategic foresight
• Responsible Decision Making
• Integrity and accountability
• Innovation and creativity
• Adaptive and flexible
• Leadership, teamwork, and conflict resolution
• Professionalism and work ethic
• Empathy

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be rare for this position.