Practice Manager - Nashville/Spring Hope
Boice-Willis Clinic · Spring Hope, North Carolina, United States ·
- Category
- Management
- Conducts monthly staff meetings and ensures designated trainings are completed and information is disseminated to employees as requested by leadership.
- Holds a daily huddle to discuss the schedule for the day, staffing, and other pertinent information.
- Assures adequate provider coverage to meet patient needs at all times.
- Practices financial stewardship in all purchases for the location, including supplies and equipment.
- Reviews service line finances to identify savings opportunities and implement resolution.
- Participates in the hiring process by following interview guidelines. Provides timely feedback on candidates.
- Completes onboarding for new employees and offboarding for terminated employees in the HRIS system.
- Assures employee evaluations, including 30-60-90-day, are completed in a timely manner and appropriate goals are set.
- Manages staff performance including supervising, coaching/counseling front office and clinical staff daily.
- Oversees the timekeeping of direct reports by monitoring time clock activities and ensuring time is recorded appropriately, to include Advanced Practice Providers. Signs off on timecards in a timely manner.
- Tracks physician and APP time off.
- Address issues raised by providers, employees, and patients and seek out appropriate leaders or partners to problem solve and improve processes.
- Communicate with patients and family members, providers, and staff to address complaints, customer recovery, and develop a resolution.
- Manages the staff and business operations of the practice(s). Delegates responsibility and commensurate authority to designated subordinates.
- Supervises and directs departmental orientation of new staff in collaboration with the Director of Clinical Quality and Education, if applicable, ensuring staff familiarity with Boice-Willis policies and procedures.
- Develops and maintains physician templates, monitors statistical data and operational issues to ensure benchmarks are met & schedules are efficient. Encourages providers to grow their practice.
- Responsible for freezing and blocking provider schedules.
- Monitors denials, corrects and/or assists in the resolution of denial and reimbursement issues. Regularly reviews denials as well as coding issues with providers.
- Maintain frequent and positive dialogue with physicians serving as a liaison and resource to physicians in regard to operational issues.
- Monitors and identifies trends. Develops action plans for improvement and implements.
- Reviews and addresses customer concerns from the Arrowlytics Survey.
- Use Arrowlytics to identify clinic opportunities and wins.
- In coordination with the Practice Coordinator, tracks all invoices.
- Handles all building-related issues (I.e. elevator, HVAC, vending machine, exterminator, etc.)
- Creates clerical workflows.
- Ensure EHR issues are addressed timely and resolved.
- Responsible for requesting IT needs.
- Completes incident reports and sends them to the necessary individuals.
- Participates in meetings and committees as it relates to your job.
- In coordination with the Practice Coordinator, works with providers on clinical and administrative issues, including HR-related concerns.
- Ensure the OSHA/Safety, Work Site Hazards Worksheet is completed and updated as needed.
- Participates in marketing and business development activities to promote awareness of practice services to the community.
- Participates in quality improvement activities.