Practice Manager

The Practice Manager is responsible for overseeing the day-to-day operations. This role ensures delivery of high-quality customer service and operational efficiency across the center. The Practice Manager works closely with cross-functional teams and leadership to maintain a collaborative and high-performing environment that supports both staff and patients.

Responsibilities and Duties

• Develop and implement operational policies and procedures to ensure efficient clinic operations.
• Oversee key administrative functions including patient registration, collections, purchasing, accounts receivable, and training of non-clinical staff.
• Manage the front-end revenue cycle functions to ensure timely and accurate registration, coding, charge entry, and collections.
• Ensure timely completion of financial and operational reports as required.
• Maintain the confidentiality and security of all patient records, serving as the official custodian of medical records.
• Hire, train, evaluate, and schedule front desk and support staff, ensuring adequate coverage and optimal performance.
• Conduct performance evaluations and provide coaching and corrective actions as needed.
• Manage the scheduling processes for all providers, in collaboration with the Director of Quality and Clinical Operations.
• Supervise front desk and call center operations, ensuring exceptional customer service and patient satisfaction.
• Facilitate regularly scheduled team meetings and training sessions.
• Handle patient inquiries, complaints, and feedback in a professional and timely manner.
• Monitor and analyze patient flow, cancellations, and no-show rates, and implement improvements as needed.
• Ensure accurate cash handling, daily deposits, and maintenance of petty cash funds.
• Track call center performance and call volumes and recommend process improvements.
• Ensure the clinic environment is welcoming, organized, and well-stocked with necessary supplies.
• Collaborate on the development of new systems and processes to improve service delivery.
• Maintain required documentation logs including daily activity, cancellations, no-shows, and new patients.
• Support patient safety and performance improvement initiatives.
• Promotes the principles of healthcare integration and the Patient-Centered Medical Home.

Education

• Bachelor’s degree in healthcare administration, Business Administration, Accounting, Health Management, or related field preferred.
• Experience, Knowledge, and Skills
• Minimum of 2–3 years of experience in medical office management preferred.
• Strong knowledge of Medicare/Medicaid rules and reimbursement procedures.
• Understanding of available services within MAP and community resources.
• Skilled in problem-solving, multitasking, and managing change or conflict.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks, manage time effectively, and exercise sound judgment.
• Proficient in Microsoft Office and electronic medical records (EMR) systems.
• Demonstrated leadership and team management capabilities.
• Familiarity with intake, evaluation, and interviewing techniques.
• Ability to maintain confidentiality, professionalism, and cultural sensitivity.
• Knowledge of performance improvement and safety standards.
• Experience working with government programs such as Medicaid, Medicare, and Social Security.
• Ability to analyze data and generate reports.
• Experience managing a clinic is preferred.

Physical Demands

• Able to perform all job duties with or without reasonable accommodation.
• Must be able to sit, stand, walk, bend, stretch, or lift to 30 pounds.
• Must have manual dexterity sufficiently able to operate office equipment.
• Hearing and vision must be adequate for telephone and computer use.
• Must be flexible, cooperative, and capable of working in a fast-paced environment.
• Requires sustained periods of sitting and computer work.

Working Conditions

• Work is performed primarily in an office or clinic environment.
• Requires frequent interaction with patients, staff, and vendors.
• Occasional evening or weekend work may be required.
• May encounter frequent interruptions and the need to manage competing priorities.

Disclaimer

The above is intended to describe the job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of supplemental duties, responsibilities, or non-essential requirements.

Medical Associates Plus is an Equal Opportunity Employer and does not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, basis of disability or any other federal, state or local protected class.