Practice Manager
Mass General Brigham · Newton-MA ·
- Category
- Management
- Experience
- 5+ years
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Join the Mass General Brigham Cancer Institute at Newton-Wellesley HospitalAt the Mass General Brigham Cancer Institute (MGBCI), we believe that investing in our people is essential to advancing cancer care. As a Practice Manager, you'll join a collaborative environment that encourages professional growth, leadership development, and continuous learning. You'll lead and mentor a dedicated team, support staff in reaching their full potential, and help create an exceptional experience for patients while contributing to a mission that impacts lives every day.
Job Summary
The Mass General Brigham Cancer Institute is seeking an experienced and collaborative Practice Manager to oversee the daily operations of a busy ambulatory practice. In this role, you will lead administrative and clinical support teams, ensure smooth day-to-day operations, and help create an exceptional experience for both patients and staff.
As a key member of the leadership team, you will partner with physicians, clinical leaders, and administrative colleagues to support operational excellence, staff development, and continuous improvement.
Essential Functions
• Lead the daily operations of the practice and ensure efficient workflows.
• Supervise administrative and clinical support staff.
• Manage staffing, scheduling, and coverage to support patient care.
• Recruit, hire, onboard, and develop team members.
• Coach and mentor staff to support performance and career growth.
• Ensure compliance with policies, HIPAA, and required training.
• Identify opportunities to improve processes and operational efficiency.
• Monitor practice performance metrics and support ongoing improvements.
• Partner with leadership on budgeting, planning, and resource management.
• Oversee payroll processes and support accurate timekeeping.
• Collaborate with multidisciplinary teams to achieve operational goals.
• Provide leadership support and coverage as needed.
Qualifications
Education
Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Experience
5-7 years supervisory experience required
5-7 years experience working in a healthcare environment required
Knowledge, Skills and Abilities
- Strong understanding of Microsoft Office, including Excel.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Strong analytical and math skills.
- Knowledge of Accounting Principles, physician billing, and revenue cycle management.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$65,998.40 - $96,033.60/Annual
Grade
7
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.