PRACTICE MANAGER

Job Summary:

The Practice Manager works collaboratively with physicians, program managers, clinical leadership, and administrative staff to ensure the efficient, compliant, and customer-focused operation of multiple behavioral health and substance use disorder service locations. This position oversees operational workflows, practice management functions, staffing coordination, quality improvement initiatives, financial performance monitoring, provider support activities, and operational analytics. The Practice Manager supports implementation of organizational strategies through data analysis, performance improvement initiatives, operational oversight, and continuous evaluation of clinic services.

Essential Functions:

• Works closely with program managers, physicians, clinical leaders, and administrative staff to ensure effective operations across multiple behavioral health service locations.
• Collaborates with providers and staff to maintain practice efficiency, service quality, consumer satisfaction, and operational effectiveness.
• Supports organizational business strategies through analysis and interpretation of operational and performance data.
• Maintains continuity of operations by identifying operational needs, documenting processes, monitoring workflows, and communicating recommendations to leadership.
• Ensures policies, procedures, workflows, and regulatory requirements are followed consistently.
• Coordinates administrative and operational support functions for clinical programs.
• Works closely with prescribing staff to coordinate operational aspects of medical and psychiatric services.
• Provides orientation and training support for providers regarding operational systems, electronic health records, and organizational procedures.
• Develops and facilitates operational and workflow training for staff.
• Assists leadership in identifying training needs and developing educational programs to improve performance.
• Evaluates operational procedures and training effectiveness and implements necessary improvements.
• Supports achievement of organizational goals through ongoing monitoring and process improvement efforts.
• Monitors staffing levels, schedules, productivity, patient flow, and operational performance indicators.
• Supports clinic revenue growth, efficiency initiatives, and resource management efforts.
• Maintains knowledge of reimbursement processes, insurance requirements, authorizations, and payer regulations.
• Provides guidance and communication regarding reimbursement and operational changes affecting staff and providers.
• Monitors financial, operational, and quality performance indicators and addresses identified variances.
• Coordinates workflow improvements to optimize consumer access, engagement, and service delivery.
• Participates in quality improvement projects and compliance monitoring activities.
• Performs related duties as assigned.

Required Knowledge & Skills:

• Ability to communicate effectively both verbally and in writing.
• Ability to analyze operational data and utilize software applications effectively.
• Ability to read, understand, interpret, and implement written and verbal instructions.
• Ability to remain calm and respond appropriately during emergency situations.
• Ability to establish and maintain effective working relationships with providers, consumers, staff, and community stakeholders.
• Ability to work effectively as a member of a multidisciplinary team.
• Ability to manage multiple priorities and shift attention appropriately without compromising quality.
• Ability to establish priorities and coordinate operational activities.
• Strong organizational and time management skills.
• Knowledge of office administration and healthcare practice management principles.
• Knowledge of human resource management practices.
• Knowledge of healthcare administration, operational planning, and workflow management.
• Knowledge of reimbursement processes, insurance requirements, and regulatory standards.
• Knowledge of quality improvement methodologies and operational performance metrics.
• Ability to develop training programs and facilitate staff development activities.
• Ability to evaluate operational effectiveness and implement process improvements.
• Leadership skills with the ability to manage changing priorities and organizational demands.

Primary Responsibilities, but not limited to:

• Provides operational leadership and practice management support for behavioral health clinics.
• Coordinates provider, staff, and clinic operational activities.
• Monitors quality, productivity, access, and financial performance indicators.
• Supports provider onboarding, training, and workflow development.
• Assists with staffing, scheduling, and operational planning activities.
• Ensures compliance with organizational, payer, and regulatory requirements.
• Implements performance improvement and operational efficiency initiatives.
• Supports achievement of organizational goals and strategic objectives.