Practice Manager

Fair Haven Community Health Care

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.

Position Summary

The Practice Manager will provide leadership, management and oversight of the practice operations of one or more of our health center locations and be will be responsible for overseeing and optimizing all aspects of access services while maximizing resource utilization to ensure high-quality care delivery and patient satisfaction.

Key Responsibilities

Reporting to the Sr. Practice Manager, the Practice Manager will serve as the primary point of contact for site operations and day-to-day challenges. Typical duties include but are not limited to:

• Manage patient access teams to ensure efficient appointment scheduling and registration processes.
• Collaborate with clinicians and administrative staff to ensure schedules meet patient demand.
• Design and oversee scheduling templates to optimize clinician and staff utilization
• Monitor and adjust schedules to ensure full usage of resources
• Ensure adequate clinical and support staffing levels during extended hours of operation.
• Coordinate with clinical teams to maintain seamless care delivery during all shifts.
• Implement contingency plans to address staffing shortages or unexpected changes.
• Monitor key performance indicators (KPIs) related to patient access, such as appointmentavailability.
• Implement strategies to improve patient flow and minimize wait times.
• Ensure compliance with health center regulations, policies, and best practices by training staff and monitoring staff
• Proactively solve problems, administrative issues, or patient complaints in a timely manner.
• Foster a positive work environment that supports teamwork, professional growth, and person-centered care.
• Track and report on staffing and scheduling efficiency, patient satisfaction, and other operational metrics.
• Use data insights to identify areas for improvement and implement solutions.
• Participates in additional special projects and other duties as assigned

Qualifications

• Excellent leadership, organizational, and communication skills.
• Proficiency in healthcare management software and scheduling tools. Epic experience is required.
• Familiarity with regulatory requirements and best practices in patient access management.
• Excellent interpersonal, communication, and collaboration skills with a commitment to FHCHC’s vision, mission, and values.

Direct Reports

• Patient Access Supervisor
• Patient Access Lead
• Medical Template Specialist

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.