Practice Manager - Durham, NC

KEY RESPONSIBILITIES:

• Orchestrating operational excellence:

• Command the daily symphony of operations at the practice, ensuring smooth functioning.

• Supervise staff members and delegate tasks as necessary to optimize workflow.

• Design and implement strategies that elevate both patient experience and business performance.

• Step in as required during periods of insufficient coverage to maintain smooth operations at the Practice.

• Financial virtuosity:

• Participate in the financial narrative through strategic P&L oversight.

• Motivate teams to reach revenue targets and personal performance goals by providing clear guidance and a compelling vision.

• Create actionable plans to drive growth at the practice level to hit or exceed quarterly collections goals.

• Crafting exceptional experiences:

• Foster an environment where luxury meets genuine care.

• Transform patient feedback into refined service experiences with professionalism and grace.

• Foster a positive and welcoming atmosphere for patients to enhance their experience.

• Policy and procedure development:

• Ensure the Practice is in compliance with established AMP policies, procedures, and SOPs, and remains informed of any changes.

• Inventory management:

• Manage inventory and supplies, ensuring that all products are stocked and available for use.

• Perform End of Month and daily inventory audits to catch and correct any variances in inventory.

• Smart scheduling:

• Oversee the scheduling of appointments and ensure that all patients are seen in a timely manner.

• Optimize appointment scheduling to maximize patient satisfaction and staff efficiency.

• Record keeping:

• Manage and maintain patient records ensuring that all information is accurate and up-to-date.

• Safeguard client confidentiality and privacy in accordance with HIPAA regulations.

• Innovation & growth:

• Proactively manage key performance indicators (KPIs) in field marketing, PR, Google reviews and customer engagement, creating pragmatic solutions to achieve target goals.

• Be responsible for the Practice’s marketing, covering social media, local outreach, and recall programs.

• Collaborate with the Marketing Team on campaigns that capture the essence of our premium services.

• Develop and implement marketing strategies to promote the spa and attract new patients.

• Nurturing team brilliance:

• Create an environment where teams flourish and embody our commitment to excellence.

• Facilitate accountability and performance discussions that ignite passion and drive. This includes performance reviews, coaching and development, behavioral accountability, and recognition for exceptional performance.

• Take ownership of recruitment and onboarding process for open positions in collaboration with HR.

• Create an environment where careers thrive. Manage and train staff members, ensuring that they are knowledgeable and skilled in their roles.

• Address employee concerns with professionalism, self-regulation, and empathy.

• Regulatory compliance:

• Ensure that the Practice is compliant with all state and federal regulations related to healthcare, safety, and sanitation.

• Stay up to date on regulatory changes and implement necessary adjustments to ensure compliance.

• Adhere to the clinical compliance processes and procedures established by the AMP Clinical team.

• All other duties as assigned.

EXPERIENCE:

• Bachelor’s degree or five years of relevant management experience is preferred.

• Knowledge of P&L and financial management principles.

• Proven leadership acumen with high-level business operations.

• Strong computer skills, including proficiency in Microsoft Office and industry-specific software.

• Exceptional communication skills that resonate with both team members and distinguished clientele.

• Open availability: Able to work Sunday through Saturday during operating hours, with a minimum of one Saturday and one Sunday per month.

• Background in medical aesthetics, luxury retail, or high-end customer service is highly valued.

PHYSICAL REQUIREMENTS:
To ensure the safety and well-being of our employees, we have established the following physical requirements.

• This position requires knowledge of various aspects of patient care.

• Must possess good organizational skills to balance clerical and clinical duties.

• This position requires frequent walking, sitting, standing, and bending.

• Frequent talking and listening when giving instructions and explanations.

• Frequent use of the phone, computer, and other clinic technologies.

• Employees may be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Advanced MedAesthetic Partners (AMP) is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMP complies with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.

ACKNOWLEDGEMENT

An employee signature indicates the employee's understanding of the position details, essential duties and responsibilities, requirements, and qualifications of the job title.