Practice Manager – Child and Adolescent Psychiatry

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:
• Oversee daily operations of the outpatient psychiatry clinic to ensure efficient workflows and service delivery.
• Develop, implement, and monitor operational policies, procedures, and best practices.
• Manage clinic schedules, provider templates, room utilization, and patient flow.
• Monitor key performance indicators (KPIs) including access to care, appointment utilization, no show rates, provider productivity, and patient satisfaction.
• Coordinate operational activities across psychiatry, psychology, therapy, care coordination, and support staff as applicable.
• Foster a positive, collaborative, and patient-centered work environment.
• Conduct performance evaluations and implement performance improvement plans when necessary.
• Develop staffing schedules and ensure adequate coverage.
• Promote employee engagement, retention, and professional development.
• Promote a welcoming, compassionate environment for children, adolescents, and families.
• Address patient and family concerns, complaints, and service recovery activities.
• Implement initiatives to improve access, communication, and overall patient satisfaction.
• Ensure confidentiality and compliance with HIPAA regulations.
• Ensure compliance with federal, state, local, and accreditation requirements.
• Support quality improvement initiatives and patient safety programs.
• Participate in audits and corrective action planning as needed.
• Support psychiatrists, psychiatric nurse practitioners, psychologists, therapists, and clinical staff iin achieving productivity and quality goals.
• Assist with provider onboarding, credentialing, scheduling, and operational needs.
• Facilitate communication between providers and administrative teams.
• Identify opportunities to improve provider efficiency and reduce administrative burden.
• Collaborate with IT to resolve operational issues.
• Support business development and growth initiatives.
• Participate in strategic planning and service line expansion efforts.

QUALIFICATIONS

EDUCATION:
• Must be a high school graduate or have HS equivalent
• Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Public Health, or related field preferred.

EXPERIENCE:
• Preference given to individuals with 2 or more years of supervisory and administrative
experience, particularly in healthcare environment.
• Must be able to demonstrate basic proficiency with Microsoft office software.

PERFORMANCE COMPETENCIES:
• Communication
• Decision Making
• Engagement
• Initiative and Accountability
• Interpersonal
• Learning
• Organizational Alignment
• Quality of Work

KNOWLEDGE/SKILLS/ABILITIES:
• Adaptability: The ability to adjust to changing priorities, unexpected situations, and new challenges while remaining productive and effective.
• Interpersonal Skills: The ability to establish and maintain professional relationships with clients, families, caregivers, colleagues, and community partners.
• Initiative: The ability to work independently with limited supervision and produce results in a timely, accurate and meaningful manner.
• Cooperation: The ability to work effectively with others is important for successful multidisciplinary teamwork. This includes the ability to work cooperatively, to contribute positively to group dynamics, and to share knowledge and resources.
• Multitasking: The ability to efficiently and effectively manage multiple tasks, projects, and responsibilities concurrently. This includes juggling multiple demands simultaneously and being skilled at adapting to changing priorities in a fast-paced work environment.
• Detail Oriented: The ability to consistently review and verify information for accuracy, detect errors, and take steps to correct them. This quality is essential for producing high-quality work and ensuring tasks are executed with precision and completeness.
• Organized: The ability to use tools, systems, and processes to streamline workflows, keep track of essential information, and consistently meet deadlines. This skill is essential for optimizing productivity and contributing to the overall efficiency of the team.

CERTIFICATIONS/LICENSES:
• Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office.

OTHER INFORMATION

SAFETY SENSITIVE JOB CLASSIFICATION:
This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances
included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal
from employment.