Practice Manager

The Center for Human Development (CHD) is currently seeking an experienced Practice Manager with our Outpatient programing. This role will require management of both our CBHC Clinic in Chicopee, MA clinic and our Griswold Clinic in Palmer, MA.

Your role as a Practice Manager:

The Practice Manager is responsible for assuring that the Outpatient Behavioral Health Clinic and other programs operated from the outlying office, are adequately supervised, marketed and monitored; and achieve quality of care objectives and standards and that the physical plan functions in a safe and efficient manner.

Qualifications:

• Experience in a behavioral health, mental health, or outpatient clinical setting is strongly preferred.

• Working knowledge of behavioral health billing, including CPT codes for and associated payer requirements.

• Familiarity with HIPAA, 42 CFR Part 2, and applicable state behavioral health regulations.

• Demonstrated experience managing staff across multiple locations or departments.

• Proficiency with EHR/practice management systems and Microsoft Office Suite.

• Strong organizational, communication, and interpersonal skills with the ability to lead through influence.

• CMPE (Certified Medical Practice Executive) or equivalent professional certification preferred.

• Experience with value-based care models, collaborative care, or integrated behavioral health.

• Familiarity with CARF or Joint Commission accreditation standards for behavioral health.

• Experience supporting telehealth operations in an outpatient behavioral health setting.

Requirements:

• Bachelor’s degree in healthcare administration, Business Administration, Psychology, or a related field. (Required)

• Master’s degree in healthcare administration (MHA), Business Administration (MBA), or related field (preferred)

• Minimum of 3–5 years of practice management or healthcare operations experience, with at least 2 years in a supervisory role.

• Reliable, registered & insured vehicle and approved driving record check

• Approved criminal background check (CORI)

Payrate: $72,000-$90,000, based on experience. Also take advantage of a phenomenal benefit package that includes Dental, Health, and Life insurance. Paid time off, earned vacation time and paid holidays just to name a few.

Schedule: This is a full-time opportunity; schedule is Monday-Friday 8am-4:30pm. Applicants will split time between the Palmer, MA and Chicopee, MA clinics.

At Center for Human Development (CHD) Care Finds a Way:

The Center for Human Development (CHD) provides a broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD we are celebrating differences, inclusion is not just a policy- it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a reflection of those we serve.

Connect with our team today:

If this sounds like the right job for you, do not wait - apply today to join our team. We look forward to hearing from you!