Practice Manager - Berkeley Heights Animal Hospital - NJ

We are seeking an experienced and dynamic Veterinary Practice Manager to lead and oversee the operations of Berkeley Heights Animal Hospital. As a key member of our leadership team, you will play a critical role in ensuring the smooth functioning of our hospital, providing exceptional client service, and fostering a positive work environment for our team members. Your leadership skills, business acumen, and passion for animal welfare will contribute to the continued success and growth of our practice.

About our clinic: Berkeley Heights Animal Hospital has proudly served the local community since 1976 and is known for combining high quality medicine with a genuine love for animals and people. We believe excellent care starts with strong relationships, thoughtful teamwork, and never cutting corners.

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Responsibilities:

1. Leadership and Staff Management:
• Provide leadership, guidance, and direction to a team of veterinary professionals, support staff, and administrative personnel.
• Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
• Recruit, hire, train, and evaluate staff members, ensuring a skilled and motivated team.
2. Business Operations and Financial Management:
• Develop and execute strategic plans to enhance the clinic's operational efficiency, client satisfaction, and revenue growth.
• Monitor and manage the clinic's financial performance, including budgeting, forecasting, and financial reporting.
• Oversee inventory management, procurement, and vendor relationships.
3. Client Service and Satisfaction:
• Ensure exceptional client experiences by maintaining high standards of customer service, communication, and professionalism.
• Address client concerns and feedback promptly and effectively, striving for continuous improvement in client satisfaction.
4. Compliance and Quality Assurance:
• Ensure compliance with veterinary regulations, industry standards, and best practices to uphold the highest quality of care and safety.
• Implement and maintain protocols for patient care, medical records, and administrative procedures.
5. Marketing and Business Development:
• Collaborate with the marketing team to develop and implement strategies to attract new clients, retain existing clients, and enhance the clinic's reputation.
• Identify opportunities for business growth, such as expanding services, partnerships, and community outreach.
6. Facility and Resource Management:
• Oversee the maintenance and organization of the clinic's physical facilities, equipment, and supplies.
• Coordinate with IT support for technology systems, software, and hardware maintenance.

Qualifications:

• Bachelor's degree in Business Administration, Veterinary Management, or related field. MBA or CVPM (Certified Veterinary Practice Manager) certification is a plus.
• 2-5 years of veterinary hospital management experience.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and interpersonal skills for effective team management and client interaction.
• Business acumen, including financial analysis, budgeting, and strategic planning.
• Proficiency in using practice management software, Microsoft Office, and other relevant tools.
• Passion for animal welfare and commitment to delivering exceptional patient care and client service.
• Ability to lift 40lbs unassisted.

Benefits:

Salary: $70,000-$80,000 an hour, to commensurate with experience.

• • • Health Care, Life Insurance, & Disability: Comprehensive medical, dental, and vision plans; employer-paid basic life insurance and voluntary options including AD&D; short-term and long-term disability coverage to protect your income during unforeseen events.
    • Employee Assistance Program (EAP) for all teammates
    • Paid Time Off:
      • Four (4) weeks of paid time off for all full-time teammates.
      • Two (2) floating holidays for added flexibility.
    • Training & Development:
      • Continuing education opportunities offered to both full-time and part-time teammates.
      • Personalized development programs, including regular check-ins and tailored growth plans, to help you advance in your career.
    • Tuition Assistance: Support for paying off student loan debt, available to all full-time teammates.
    • Uniform Allowance: $150 per year for full-time teammates to ensure you’re equipped with professional attire.
    • Discounted Pet Care: Available for both part-time and full-time teammates, helping you provide the best care for your pets.
    • Industry Leading Parental Leave Policy:
      • For Birth Parent(s): Up to 14 weeks of paid leave at 100%, which includes:
        • 6–8 weeks of 100% income replacement (40% covered by VIP, 60% by STD).
        • An additional 6 weeks of paid leave at 100% covered by VIP.
      • For Non-Birth Parent(s):6 weeks of paid leave at 100%, fully covered by VIP.