Practice Manager

We are seeking a dynamic Practice Manager for Lakeshore Ear, Nose and Throat. Lakeshore has locations in St. Clair Shores, Grosse Pointe, Warren, Sterling Heights, Macomb and Auburn Hills. This position supports twelve physicians and 70+ team members. This is an in-person position and weekly travel to each of our sites is required.

Job Overview

The Practice Manager plays a vital role in overseeing the efficient and effective operations of our clinics. The ideal candidate will bring a strong background in medical practice management, particularly in the fields of ENT and allergy care.

This position requires a strategic thinker with excellent leadership skills who is able to foster a positive work environment while maintaining high levels of patient satisfaction. You will be responsible for managing daily operations, including staff coordination, budgeting, and compliance with healthcare regulations. Your expertise will contribute to the implementation of best practices that ensure seamless patient flow and enhanced service delivery.

Utilizing your exceptional communication skills, you will liaise with physicians, support staff, and patients, ensuring that everyone is informed and engaged. You will also have the opportunity to implement innovative systems and processes that improve efficiency and patient care.

Responsibilities

• Operational Oversight: Manage daily operations of practice location, ensuring compliance with organizational policies and healthcare regulations. Optimize workflow efficiency and patient flow to enhance the overall patient experience.
• Staff Leadership: Recruit, train, and supervise practice staff across site. Foster a positive work environment, encouraging professional development and teamwork among personnel.
• Financial Management: Monitor financial performance of practice, including budgeting, forecasting, and cost control. Analyze key metrics to identify opportunities for operational improvements and profitability.
• Patient Experience Enhancement: Implement strategies to improve patient satisfaction and retention. Address patient feedback and concerns effectively, promoting a patient-centric culture across all practice locations.
• Cross-Functional Collaboration: Work closely with the revenue cycle, billing, and compliance teams to ensure seamless integration of operations and adherence to financial policies.
• Regulatory Compliance: Ensure compliance with all relevant healthcare regulations, including HIPAA, OSHA, and other applicable standards. Conduct regular audits and implement corrective actions as needed.
• Standardized Practices: Develop and maintain standardized operational procedures and policies across all sites to promote consistency and efficiency in practice operations.
• Performance Metrics: Establish and analyze practice performance metrics, reporting trends and outcomes to senior leadership. Use data-driven insights to guide operational decisions.

We offer a comprehensive benefits package including:

• Medical, dental and vision insurance the first of the month after hire
• Company paid short and long term disability
• Company paid life insurance
• 401k with an employer contribution
• Generous Paid Time Off
• Paid holidays including floating holidays

This position offers an engaging work environment where professionalism, organization, and excellent communication are valued. The successful candidate will play a vital role in ensuring smooth daily operations while delivering outstanding service to clients and visitors alike.

If you are a results-oriented individual with a passion for healthcare management and a commitment to excellence, we invite you to apply and be a part of our mission to provide superior ENT and allergy services to our community.