Practice Lead, Medical Office Specialist - Ear, Nose, and Throat - Physician Practice
Hackensack Meridian Health · Hackensack, NJ, US ·
- Seniority
- Lead
- Employment
- Part time
- Category
- Healthcare
- Experience
- 2+ years
Overview
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The lead position provides a centralized point of contact for operational needs of the practice and in addition to their primary role as Medical Office Specialist, serves as the liaison between practice leadership and staff. May be assigned to other offices in a 30-mile radius for coverage as needed.
Responsibilities
A day in the life of a Practice Lead, Medical Office Specialist at Hackensack Meridian Health includes:
- Performs Medical Office Specialist role 85% of the time:
- Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Communicates potential patient satisfaction issues to direct leaders. Greets patients and visitors in a prompt, courteous and helpful manner.
- Manages patient check-in/check-out process.
- Obtains and verifies required demographic information (date stamp and/or copy insurance card).
- Collects copayment and any applicable balances; Verifies insurance eligibility;
- Ensures appropriate referrals are obtained (specialty offices);
- Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms;
- Accurately enters patient demographic information in EMR;
- Depending on specialty, may include downloading specific health data into EMR;
- Provides assistance to patients as needed (e.g, e-check in, ipad, kiosks, etc).
- Monitors and addresses all the steps in the electronic medical records system (EMR) to support the practice including but not limited to scheduling; cancellations; reconciling registration errors; providing referral information, etc. escalate appropriately to ensure optimized provider scheduling.
- Receives and directs all communication courteously and consistently (EMR, phone, email, RightFax, etc.) which may involve the interpretation of routine policies and procedures. Resolves routine matters that do not require the intervention of the department manager and escalates all others timely and appropriately.
- Reviews and distributes daily mail correspondence to appropriate staff in a timely manner. Prepares documents and files reports as necessary.
- Must be able to maintain patient confidentiality
- Prioritize and follow up with peers to ensure all tasks are complete to deliver high-quality patient care
- May go over procedure preparation and instructions with patients as needed
- Reconciles all forms of payment for accurate daily bank deposit. Signs and dates completed daily cash/payment receipts.
- Responsible for overall front end needs; escalates issues to Practice Manager or designee e.g., low office supply inventory, peripheral equipment needs, etc.
- Daily review of schedule. Works with Supervisor/Manager to ensure all appointment slots are filled. Monitors flow of the clinic.
- Location resource for all clinical Epic documentation. Ensure updates and changes are communicated to staff and physicians.
- Point of contact for IT and equipment needs. Resolves issues or escalates as appropriate.
- Onsite point of contact for any facility issues; escalates and follows up on issues to timely resolution
- Point of contact for cascading organization communication as needed and as instructed by leader
- Informs leader of needs; may place orders as directed and within budget guidelines; ensures item availability
- Escalates any staff concerns to the immediate leader. Partners for any next steps.
- Hands-on training of all new hires
- Day-to-day oversight that all element of Environment of Care audits
- Escalates any concerns to leader; Reports workplace injuries within 24 hours.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Qualifications
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- 2+ years experience in a medical office with 4+ provider
- Excellent written and verbal communication skills.
- Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!