Policy Executive, Client Implementation Specialist

Responsibilities

• Assess client requirements
• Configure systems in accordance with client plan designs and specifications.
• Conduct functional testing and troubleshoot developed or modified software.
• Facilitate User Acceptance Testing (UAT) with end users and provide implementation support.
• Analyse client workflows and procedures, and recommend process improvements where appropriate.
• Collaborate with the Production Support, Product, and Engineering teams on system-related matters, including product enhancements and application issue resolution.
• Coordinate with Senior Implementers, Account/Client Managers, and cross-functional teams (e.g., IT and Operations) on client-specific requests, system enhancements, and process-related matters.
• Assist in the development of user guides by gathering technical information, preparing content, and coordinating documentation.
• Support client relationship management by participating in discovery sessions and collaborating with cross-functional teams to identify solutions that meet client requirements.
• Maintain and update implementation documentation.

Requirements

• Preferably 1–2 years of relevant working experience in system implementation.
• Basic knowledge of MS SQL queries, Microsoft Excel, and Microsoft Word.
• Strong analytical and problem-solving skills.
• Good interpersonal and communication skills.
• Meticulous, with strong attention to detail and a commitment to excellence.
• Exposure to the general insurance industry will be an added advantage, but is not required.