Hospitality Implementation Consultant
Shiji Group · Berlin, Germany ·
- Work mode
- Hybrid
- Category
- Customer success
Shiji
is a global technology company dedicated to providing innovative
solutions for the hospitality industry, ensuring seamless
operations for hoteliers day and night.
Built
on the Shiji Platform — the only truly global hotel technology
platform — Shiji’s cloud-based portfolio includes Property
Management System, Point-of-Sale, guest engagement, distribution, payments, and data
intelligence solutions
for over 91,000 hotels worldwide, including the largest chains.
Your role
To support our Daylight PMS Implementation team, we’re looking for an experienced and dynamic Daylight PMS Hospitality Implementation Consultant to play a key role in delivering successful PMS implementations for hospitality clients across the EMEA region.
What you will do
- Provide Expert Technical Consultancy to hospitality customers, ensuring smooth implementation and system adoption.
- Lead Daylight PMS Implementations including installation, configuration, integration, and training—both remotely and onsite.
- Implement Daylight PMS Interfaces and ensure seamless connectivity with third-party systems.
- Deploy Meeting & Events and Meridian Experiences SPA Solutions tailored to client operational needs.
- Configure Systems for Compliance with country-specific legal and fiscal requirements.
- Analyze Business Requirements and customize solutions to match client-specific workflows.
- Ensure Multi-User and Service Model Alignment with customer operational processes.
- Deliver Staff Training on best practices and practical software usage to maximize system value.
- Oversee Go-Live Activities, providing hands-on support for operational and application queries during the launch phase.
- Maintain Accurate Project Status Reports and take proactive measures to meet project milestones and goals.
- Collaborate Internally to share knowledge and provide consultation across teams.
Requirements
We are seeking a passionate and driven professional with a strong hospitality background and experience in Daylight PMS implementations. The ideal candidate will bring both technical expertise and a deep understanding of hotel operations to deliver exceptional solutions to our clients.
Qualifications & Skills
- Hospitality Background or proven experience in a similar PMS implementation role.
- Meetings, Events, Groups and SPA Operations Experience is a strong advantage.
- A genuine passion for the hospitality industry, matching our customers’ dedication to guest service.
- Fast Learner with the ability to adapt quickly to new technologies, products, and procedures.
- Thrives in a Dynamic Environment, managing multiple tasks in a fast-paced setting.
- Ability to quickly master our suite of IT solutions and perform system installations.
- Strong Ownership Mentality with a professional, “get-it-done” attitude and strong work ethic.
- Fluent in English and German is mandatory; additional languages are a plus.
- Willingness to Travel as needed across the EMEA region.
Benefits
- Challenging
and creative technology environment with a great deal of
freedom and responsibility.
- Feedback
and initiatives are always welcome, you’ll also get full
ownership to help shape the company's future
- Opportunity
to grow inside the global organization and develop yourself
both professionally and personally
- Regular
company Events & Entertainments as well as access to
various location-based benefits
- Growth
and well-being through access to platforms like
Pluralsight, GoodHabitz, and OpenUp.
- Flexible
work schedule/hybrid working model.