PM - PROGRAM MANAGER OF ENHANCED FAMILY CARE

Pay: $22.00 per hour

Make a Difference Every Day

Are you passionate about supporting individuals with developmental disabilities and helping them thrive in community-based settings? The Moore Center is seeking a Program Manager – Enhanced Family Care to oversee individualized services for adults receiving supports through the Developmental Disabilities (DD) and Acquired Brain Disorder (ABD) Waiver programs.

In this role, you'll partner with providers, families, and interdisciplinary teams to ensure individuals receive safe, high-quality, person-centered services in Enhanced Family Care homes. You'll also play a key role in maintaining regulatory compliance, supporting providers, and advocating for the health, safety, and success of the individuals we serve.

Essential Responsibilities

• Recruit, hire, train, supervise, and support Direct Support Professionals assigned to your caseload in accordance with agency policies and state regulations.
• Monitor and oversee services provided by Enhanced Family Care providers to ensure quality, safety, and person-centered supports.
• Ensure compliance with all applicable regulations, including He-M 1001, He-M 507, agency policies, and contractual requirements.
• Report suspected abuse, neglect, or exploitation to designated agency leadership and Adult Protective Services in accordance with state regulations.
• Partner with providers to identify, address, and communicate medical, behavioral, and quality assurance concerns in a timely manner.
• Review documentation and records to ensure regulatory compliance and accuracy.
• Conduct home visits to monitor provider residences for health, safety, and fire code compliance.
• Prepare certified homes for state inspections and collaborate with the Manager of Certification on corrective action plans when needed.
• Develop individualized goals and objectives in collaboration with the individual, family, providers, and interdisciplinary team.
• Attend Service Agreement meetings, planning meetings, and other meetings related to individual services and placements.
• Coordinate communication among providers, families, nursing staff, and other members of the individual's support team.
• Implement services based on each individual's approved budget, residential proposal, and Annual Service Agreement.
• Work closely with the Nursing Department to ensure timely follow-up on medical needs and quality assurance concerns.
• Share agency updates, policies, and important information with providers.
• Participate in interviewing, evaluating, and selecting prospective Enhanced Family Care providers.
• Coordinate all aspects of client placements and transitions, including identifying providers, completing required documentation, facilitating moves, and monitoring successful placements.
• Provide crisis intervention, emergency support, and problem-solving assistance for providers as needed.
• Ensure providers complete all required initial and annual training requirements.
• Monitor provider compliance with annual contracts and agency expectations.
• Participate in an on-call rotation as assigned.
• Maintain regular office attendance, collaborate effectively with team members, and perform other duties as assigned.