Platform Technical Analyst (Senior)
Merck · CZE - Central Bohemian - Prague (IT Riverview) ·
- Seniority
- Senior
- Category
- Software engineering
- Experience
- 5+ years
- Visa sponsorship
- Yes
- Company size
- 1000+
Merck · CZE - Central Bohemian - Prague (IT Riverview) ·
The Senior Platform Technical Analyst oversees the architecture, implementation, and governance of Veeva, Salesforce, and AWS platforms within a pharmaceutical context. The role involves leading global projects, driving AI-native workflows, and ensuring system performance and security across a multi-vendor environment.
Job Description
As a Platform Technical Analyst you need to oversee the implementation and optimization of Veeva CRM / Veeva Vault CRM / Salesforce / AWS projects. You will collaborate with stakeholders to gather requirements, design scalable solutions, and ensure design and build with quality. The role involves technical oversight, team mentorship, and maintaining system performance and security. Additionally, you will need to stay updated with Veeva CRM / Veeva Vault CRM / Salesforce / AWS advancements to guide best practices. This position is crucial for aligning Veeva CRM / Veeva VAULT CRM / Salesforce / AWS discovery, solutions and implementations with business objectives.
Responsibilities
Governance
Establish and maintain a complete asset inventory across the platform estate - AWS accounts and services, Veeva Vault CRM / Veeva CRM applications, Salesforce applications, CMS themes and plugins, API Led Integrations, Software licenses, and related digital assets - ensuring accuracy, ownership, and lifecycle tracking
Define and enforce ways of working with stake holders, including engagement models, quality standards, SLAs, and delivery accountability
Drive AI-native ways of working and own the supporting toolset - skill sharing, AI agent hosting and Impact assessment, MCP servers, Security management, and related developer tooling to make AI a default part of how teams deliver
Ensure compliance with security, data privacy, and regulatory requirements across all platforms and vendor deliverables
Platforms
Own the technical architecture across Veeva CRM / Veeva Vault CRM , Salesforce , and AWS, ensuring scalability, security, performance, and maintainability
Proactively manage vendor technology product releases: analyse release notes, remediate impacts where needed, and actively review new features
Assess new capabilities and come back with clear proposals to leadership and product teams on what to adopt, defer, or ignore
Innovation
Help drive prototyping of new ideas, tools, and platform capabilities to validate value quickly
Drive automation across operations, the SDLC, and CI/CD pipelines to improve speed, reliability, and developer experience
Help execute the AI engineering strategy horizontally across all platforms, ensuring consistency and shared capability
Drive AI adoption across the delivery teams and product management stakeholders, embedding AI into day-to-day delivery and decision-making
Operations
Define and run the support model, ensuring issues are triaged, escalated, and resolved within agreed service levels
Own access management and operational controls across platforms, balancing security with team productivity
Monitor platform health, manage incidents, and drive root-cause resolution and preventative improvements
Required Qualifications
Proven software engineering background with hands-on delivery experience
Strong, demonstrable expertise with AWS (accounts, architecture, security, and operations)
Solid experience with the Veeva / Veeva Vault platform / Salesforce ecosystem
Track record of leading global projects and coordinating distributed, multi-vendor teams
Experience defining technical architecture and platform governance at scale
Excellent communication and stakeholder-management skills across technical and business audiences
Bachelor’s degree in computer science / information systems or equivalent technical field from a recognized University or Institute
Required Experience and Skills
10+ years of relevant experience IT Implementation and managing large scale project delivery
5+ years of experience in managing and mentoring delivery team of Salesforce / Veeva / AWS (like as Veeva CRM, Veeva Events, Veeva Engage, Veeva Nitro, Veeva Open data, Veeva Promomat, MIS, AWS services both PaaS or iPaaS or SaaS, Salesforce Service cloud, Salesforce Experience cloud, Salesforce Data cloud, Salesforce Sales cloud, Salesforce Marketing cloud, Salesforce Health cloud, Salesforce Agentforce, etc.) preferably emphasis more on Pharma domain CRM and Cloud services landscape
Prior experience working effectively within a global team, taking strategic direction from leadership and considering input from team members
Salesforce / Veeva / Veeva Vault / AWS configuration / customization / build working and implementation, integration over API
Proficiency in Veeva on-line and offline mode (preferably iRep application)
Demonstrated ability to work with stakeholders to gather requirements and deliver solutions on time
Should be proficient enough to manage multi-vendor environment
Strong analytical and problem-solving abilities to design effective solutions
Excellent verbal and written communication skills for effective collaboration with team members and stakeholders
Ability to manage project timelines, resources, and deliverables
Ability to stay updated with the latest Salesforce / Veeva / Veeva Vault / AWS features and best practices
Preferred
Exposure on Java SDK, GitHub, GitHub Action
Salesforce / Veeva / AWS certfications
Pharma domain experience
Having knowledge of UI / UX
Exposure or experience on GenAI / Agentic AI models and AI Agent concepts or implementations exposure is nice to have
Agile understanding and working experience
Required Skills:
Amazon Web Services (AWS), Salesforce (Software), Technical Analysis, VeevaPreferred Skills:
Agentic AI, Agile Methodology, GitHub, Java (Programming Language), Pharmaceutical Industry, UI/UX DesignCurrent Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
YesTravel Requirements:
10%Flexible Work Arrangements:
HybridShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
N/AJob Posting End Date:
08/25/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.