Platform Reliability & Salesforce Engineer

About the Role

We are looking for a skilled and autonomous engineer to take full ownership of our platform's health, governance, and evolution.

While this role requires managing our current Salesforce environments, it carries a crucial mandate for global platform monitoring and reliability.

You will be accountable for the end-to-end, customer-outcome reliability of production. We operate in a fast-paced environment where our infrastructure and tools constantly evolve. Therefore, we need a forward-thinking engineer with a broad technical mindset who is highly adaptable and capable of applying their monitoring and development skills across diverse systems and modern technologies.

Key Responsibilities

Platform Administration & Governance (Primary Focus)

• You will manage, configure, and maintain our production and sandbox environments, including access control, storage, and SSO configuration.

• You will track seasonal releases, perform impact analyses, evaluate deprecations, and ensure continuous platform compliance.

• You will lead and coordinate security audits, ensuring strict compliance standards, and serve as the direct technical contact for support.

Reliability Engineering & Production Monitoring

• You will drive initiatives to implement proactive monitoring tools and processes to detect, anticipate, and resolve incidents before they impact business users.

• You will contribute technical expertise during incident resolution and actively participate in the postmortem-to-prevention loop to help drive down time-to-restore.

• You will turn incident learnings into strict engineering standards, including timeouts, retries, idempotency, and runbooks.

• You will validate system resilience through disaster recovery drills and failover tests.

Custom Development & Technical Adaptability

• You will pick up development user stories and configuration tasks during variable administrative workload cycles, adhering to rigorous engineering processes.

• You will maintain and optimize release management scripts and CI/CD pipelines to ensure smooth deployments.

• You will utilize modern AI tools to accelerate code analysis, rapid prototyping, unit testing, and system documentation.

Required Qualifications

Qualifications & Experience

• 5+ years of experience in the Salesforce ecosystem, combining advanced administration with hands-on development.

• Experience with CI/CD tools (Jenkins, GitLab CI, native SF CLI).

• Understanding of reliability concepts: measuring Service Level Indicators (SLIs), targeting Service Level Objectives (SLOs), and understanding Service Level Agreements (SLAs).

• Deep setup knowledge, security controls, profile architecture, and environment management.

• Practical development experience with Apex, SOQL, and Flows.

Soft Skills & Mindset

• Self-driven initiative to take full accountability over the platform environment and monitoring.

• Disciplined mindset focused on clean code, testing protocols, and systematic release processes.

• Proactive problem solver capable of challenging the status quo and anticipating system limitations.

• Versatile communicator who is equally comfortable collaborating with technical engineers, business stakeholders, and vendor support.

• Full professional proficiency in both English and French, comfortable operating in an international environment.

Where you'll be