Platform Engineer II – Compute

Where Ambition Meets Innovation

At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.

Join us as we create something extraordinary together.

Job Summary

The Platform Engineer II is responsible for providing Tier 2 operational support across enterprise infrastructure platforms, including Microsoft Windows Server, Active Directory, VMware virtualization, and Cisco UCS compute.

This role focuses on execution, troubleshooting, and operational support, ensuring system stability and timely resolution of incidents. The engineer will work closely with the GCC Lead and US-based teams to support day-to-day infrastructure operations in a global delivery model.

Key Responsibilities

Infrastructure Support

• Support Microsoft Windows Server environments including Active Directory, DNS, Group Policy, and system administration

• Administer and maintain Active Directory services including user management, authentication, and directory services

• Support VMware environments including virtual machine provisioning, snapshots, and basic host and cluster troubleshooting

• Assist with Cisco UCS compute infrastructure including server health checks, hardware troubleshooting, and coordination for maintenance activities

• Perform routine operational tasks including provisioning, patching, upgrades, and decommissioning

Incident and Request Management

• Respond to Tier 2 incidents and service requests across supported platforms

• Troubleshoot and resolve issues related to Windows, Active Directory, VMware, and compute infrastructure

• Escalate complex issues to senior engineers when required

• Document incidents, resolutions, and known issues accurately in ServiceNow and Jira

Change and Maintenance Activities

• Execute approved changes in accordance with change management processes

• Support patching cycles, system updates, and maintenance windows

• Assist in validation and post-change verification activities

Vendor Coordination

• Open and manage support tickets with vendors including Microsoft, VMware/Broadcom, and Cisco

• Work with vendors to troubleshoot and resolve platform-related issues

• Track vendor cases and provide updates as needed

Observability and Monitoring

• Utilize observability and monitoring tools including Dynatrace and VMware Aria to monitor system health and performance

• Analyze alerts and metrics to identify potential issues before impact

• Assist in tuning alerts and dashboards to improve signal-to-noise ratio

Operational Excellence

• Follow established runbooks, procedures, and operational standards

• Ensure systems remain compliant with patching, security, and configuration requirements

• Identify recurring issues and support continuous improvement efforts

• Contribute to documentation and knowledge base updates

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Required Qualifications

• 5 or more years of experience in infrastructure or platform engineering roles

• Hands-on experience with Microsoft Windows Server administration

• Hands-on experience with Active Directory including DNS and Group Policy

• Experience supporting VMware environments including virtual machine operations and basic host troubleshooting

• Experience with Cisco UCS or similar enterprise compute platforms

• Experience using ServiceNow and Jira for incident, request, and change management

• Experience working with observability tools such as Dynatrace and VMware Aria

• Strong troubleshooting skills across operating systems, virtualization, and compute layers

• Experience working within ITIL-based processes

• Strong communication skills in a global support environment

Preferred Qualifications

• Experience supporting enterprise-scale environments

• Exposure to Azure cloud services is a plus

• Basic scripting or automation experience such as PowerShell

• Familiarity with monitoring and operational tools in large environments

Work Conditions

• Standard India business hours with limited overlap required with US based teams

• Participation in escalation or on-call support as needed

Success Measures

• Timely resolution of Tier 2 incidents and service requests

• Accurate troubleshooting and appropriate escalation of complex issues

• Strong adherence to operational processes and standards

• Consistent system stability across supported platforms

• Effective use of monitoring and observability tools to proactively identify issues

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