Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.
With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime
Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.
The Role
As a Platform Engineer with TEG, you'll join a hands-on team of 4-6 engineers driving a CI/CD modernisation program that decouples 254 deployment pipelines from a legacy monolithic deployment system into self-contained, per-repo pipelines with canary deployments, automated rollback and smoke tests across a multi-region AWS environment.
Working alongside the Lead Platform Engineer, you'll migrate services to modern GitLab CI pipelines against an agreed Pipeline Construction Standard, helping deliver the deployment experience for ~250 active repositories across Lambda, ECS Fargate, ECS Windows, EC2 and S3/CloudFront compute types, spanning 4 production regions.
Requirements
Outcomes to Deliver
In this role, success looks like:
- Pipeline Engineering & Delivery: Build and ship CI/CD pipelines in GitLab CI, service by service, implementing CodeDeploy canary deployments, multi-region orchestration with manual gates, automated rollback on CloudWatch alarms and smoke tests.
- Service Migration: Migrate each service from the legacy deployment system onto these self-contained, per-repo pipelines — running old and new in parallel for zero-risk cutover, validating against live production traffic, and confirming the service is healthy before moving on to the next.
- Pre-Migration Audit: Complete a pre-migration audit for every service before touching its pipeline, identifying what to keep, redesign or remove so dangerous patterns from the legacy templates aren't carried forward.
- Technical Execution: Make pragmatic, well-scoped engineering decisions within the agreed architecture and Pipeline Construction Standard, favouring the simple pipeline that works over unnecessary abstraction, and raise any proposed deviations with the Lead rather than solving them in isolation.
- Stakeholder Coordination: Work directly with development teams during migration, coordinating production deployment windows and validating environment configurations so teams can verify their services post-migration — building trust through reliable, low-drama deployments.
- Documentation: Document decisions, issues and fixes in the repo as they happen, contributing improvements back to the Pipeline Construction Standard and reference patterns as you learn what works across services.
- Contributing to Platform Evolution: As the migration reveals what's shared versus what varies, contribute to the next layer of shared GitLab CI templates, CDK construct libraries and self-service tooling for development teams.
Capabilities to Bring
- Deep DevOps & AWS Expertise -deep experience with GitLab CI/CD (multi-stage pipelines, environments, manual gates, shared templates, self-hosted runners), AWS CodeDeploy canary/blue-green deployments with automated rollback, multi-region orchestration across Lambda, ECS/Fargate and EC2, and solid working knowledge of IAM cross-account roles, CloudFormation and SSM Parameter Store.
- Modernisation Track Record – a track record delivering a migration or modernisation program in a live production environment, with strong shell scripting and AWS CLI fluency, and demonstrated ability to build pipelines that support AI-assisted and agent-driven workflows.
Desirable Skills & Experience
- AWS CDK (TypeScript or Python) for self-service construct libraries
- Experience migrating away from legacy CI/CD systems (parallel running, flag-based cutover)
- .NET build pipelines (dotnet publish, zip packaging — not writing app code)
- DORA metrics and deployment frequency observability
- Developer experience design — self-service tooling, repo templates, internal platform thinking
- AWS certifications (DevOps Engineer Professional, Solutions Architect)
Benefits
We’re Australasia’s home of live entertainment – from stadium tours to your local comedy show – and we look after the people who make it happen.
- Front row perks: Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
- A global stage: Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
- Flexibility: Hybrid and flexible working, with flexible hours where your role allows
- Parental leave for everyone: Paid leave for primary caregivers regardless of gender, with real support returning to work
- Leave, your way: Annual leave plus extras like birthday leave and purchase leave
- Your backstage crew: Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
- Giving back: One paid volunteer day a year to support our community
- Your next act: Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
- Recognition that means something: ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day
TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.
If this sounds like the opportunity for you, we welcome you to apply. We believe in creating a place where our people can do their best work!
Learn more about TEG here – www.TEG.com.au
Only direct applications will be considered. No recruiters please