Pizza Chef - Tallow Cafe & Bar Byron Bay

Pizza Chef - Tallow Cafe & Bar

Reports to

Venue Manager

Employment type

Permanent

Direct reports

Nil

Location

Venues in Queensland, New South Wales or Victoria

Portfolio/Department

Holidays

Career level

Frontline team member

Why this position exists: role purpose

The purpose of this role is to deliver high quality food services to guests. It supports the Head Chef or Venue Manager to manage kitchen operations including food preparation, presentation and ordering. The role works to deliver on our mission of creating Australia’s best holiday parks where guests can truly belong by creating memorable food and beverage experiences.

What you’ll do

Accountabilities

Manage the daily food preparation, cooking and presentation, monitoring quality and kitchen standards
Support the Head Chef to deliver daily specials that enhance the guest experience
Coordinate daily preparation and assist with ordering and managing stock
Manage food safety, quality and kitchen preparation standards
Inspect all incoming produce to maintain quality standards and manage returns for damaged goods
Minimise waste and ensure freshness by using produce efficiently
Provide expert guidance on product selection to deliver on guest expectations
Uphold the highest standards of food quality, presentation, consistency and taste
Support team and operational needs by performing additional duties as requested by management.

Challenges and opportunities

Keep up to date on food trends and guest experience
Work in a beautiful location, with the backing of a purpose-led organisation
Work with park guests and members of the public, in a role at or near an Ingenia Holiday Park
A physical role, requiring frequent lifting, standing, walking and the use of muscular force
Handle commercial chemicals in accordance with Material Safety Data Sheets

Relationships

Build and maintain relationships with guests, the venue team and the park team

What you’ll bring to the role

Capabilities (skills and behaviours applied in this role)

Guest orientation - Placing a high priority on the internal or external guest’s perspective when making decisions and taking action; implementing service practices that meet the guests’ and Ingenia's needs
Safety focus - Identifying and improving conditions that affect own and others' safety; upholding safety standards
Managing work - Effectively managing one’s time and resources to ensure that work is completed efficiently
Quality orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
Collaborating – Working cooperatively with others to help a team or work group achieve its goals

Personal style (personality characteristics needed for this role)

Tolerates stress – resilient, stable under pressure, maintains constructive relationships when under stress
Problem solver - is naturally curious about challenges and obstacles and uses critical thinking to resolve
Positive, doesn’t take self too seriously, gets along with others
Diligent - hardworking, reliable, punctual
Creative - creates new ideas, expresses themselves uniquely, is imaginative

Experience (practical application of capabilities, knowledge and personal style)

Experience as a chef
Experience preparing and producing food that delights guests
Experience identifying and addressing food safety risks and/or issues to ensure guest and team member safety

Knowledge (theoretical understanding needed for this role)

Ingenia knowledge
Ingenia policies (e.g. code of conduct, Health Safety & Environment)
Ingenia Standard Operating Procedures (SOPs) relevant to role and venue processes
Technical knowledge
Qualification in Commercial Cookery or similar
Current knowledge of relevant legislation, standards and acts in food, liquor and food safety
Understanding of cost control and budgeting procedures
Knowledge of food, guest and menu trends
Understanding and identification of food safety hazards and risks, including food allergies
Knowledge of products, ingredients, producers and suppliers

Our expectations

The Ingenia Team Way

Customer Obsessed
Know your customer and their needs
Whether it be residents, guests or customers; listen, understand, anticipate and respond in a timely manner – don’t leave people waiting on a response. Remove barriers and keep service flowing.

Be visible and engaged, show up with intent
Show up consistently, participate, and make your contribution visible. Help others succeed and be known for what you stand for. Practice self-awareness.

Communicate with clarity, share context, bigger picture and the 'why'
Give the background, purpose and expected impact when you delegate, ask for help, or hand over work – not just the task itself. Explain the ‘why’ behind decisions and priorities.

Make it Count
Own the basics, be reliable and accountable
Do the fundamentals well (timesheets, approvals, invoices, follow-ups). Respond in a timely way so teams don’t stall, and customers aren’t impacted. For leaders, be the filter – remove blockers and help your team focus on what matters most.

Make thoughtful, courageous decisions
Make well-considered calls and own them. When a tough decision is needed, act with courage while considering impact. Show empathy and respect.

Deliver with quality, take pride in outcomes
Aim for completeness, accuracy and excellence in your work. Review your work before passing it on and fix issues early. Consider other teams in your decision making – don’t act in a silo or cause downstream issues for others.

We Before Me
Be approachable, create a sense of belonging, listen with curiosity
Be a good human – say hello, create a safe space for questions, ideas and honest conversations. Listen with curiosity and assume positive intent.

Connect regularly, stay in step with your team
Be present and engaged in team meetings (camera on, no multitasking), check in with colleagues and your leader, and share updates to keep work connected and useful. Ensure fortnightly 1:1s are purposeful – focused on coaching, wellbeing, development, unblocking issues, and building trust, not just a to-do list.

Foster connection and celebrate wins, shape and protect team culture
Recognise contributions, create team rituals, share feedback, encourage inclusivity, and create energising moments that strengthen belonging and build trust. Step in when behaviours don’t align with our values.

Today & Tomorrow
Get it right at the beginning, legacy of decisions
Invest time in planning with long-term impact in mind. Ensure the right people are connected to collaborate and decide.

Reflect and improve
Run retrospectives, look back on what could be done better and make changes. Share learnings, build simple processes and be ready to adapt. Avoid overcomplicating or reinventing the wheel.

Invest in growth, learn and help others learn
Take and create development opportunities, set meaningful goals, seek feedback and apply learnings. Follow through on performance and development commitments.
Respect work/life boundaries, take leave, encourage breaks and enable flexible ways of working to support sustainable performance.

Do the right thing, speak up
Is this the right choice for our residents, guests, and company? Are we acting responsibly?
Doing the right thing goes beyond following rules, it’s about considering the wellbeing of everyone involved. It means listening to feedback, communicating openly, owning our mistakes, and taking accountability. We prioritise safety, respect, and continuous improvement, fostering trust and integrity in everything we do.

Escalate and manage risk, act early, act responsibly
If you see something that could impact our residents, guests, colleagues, or business, don’t wait – raise it. Escalate concerns or risks promptly to the right people so we can address issues before they grow. Share facts openly, seek advice when unsure, and support others to do the same. By acting early and responsibly, we protect each other and strengthen trust across our company.

Workplace Health, Safety and Environment obligations

Follow Ingenia’s HSE Policy and any reasonable instructions from supervisors about health and safety.
Help identify, assess, and control risks and hazards at work.
Report any accidents, injuries, hazards or corporate/regulatory risks to your manager and the HSE team.

This success profile is intended to describe the general nature and level of work required for this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required.