Phone Recruiter (for Clinical Trial Volunteers/Patients)

Work Schedule

Other

Environmental Conditions

Office

Job Description

Join us as a Phone Recruiter - And play a crucial role in identifying and engaging potential participants for clinical trials, coordinating recruitment efforts, ensuring compliance with protocols, and supporting the overall efficiency of the study process.

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

What You’ll Do:
• Ensure calls are answered at the earliest opportunity with the highest degree of customer service and professionalism.
• Conduct demographic and medical history phone interviews with volunteers using prepared questionnaires.
• Accurately records and reviews demographic information and medical history for all volunteers, maintaining confidentiality.
• Schedule volunteers for further screening and/or consent appointments if they meet criteria.
• Perform administrative duties, i.e. copying, filing, completing spreadsheets.

Education and Experience:
• High school diploma or equivalent and relevant formal academic / vocational qualification
• Technical positions may require a certificate.
• Previous experience including direct customer service that provides the knowledge, skills, and abilities to perform the job (comparable to 6 months to 1 year) or equivalent combination of education, training, & experience

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills and Abilities:
• Knowledge of Microsoft Office
• Strong written and verbal communication skills
• Excellent Customer service and phone etiquette
• Organizational and time-management skills
• Ability to multitask and work independently
• Ability to work in a collaborative environment

Working Conditions and Environment:
• Work is performed in an office or clinical environment with exposure to electrical office equipment.
• Occasional drives to site locations. Potential Occasional travel required.
• May require long, varied hours.

Physical Requirements:
• Frequently stationary for 4-6 hours per day.
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
• Occasional mobility required.
• Occasional crouching, stooping, bending and twisting of upper body and neck.
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.
• Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration.
• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.
• Regular and consistent attendance.

Why Join Us?
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience – and where your contributions truly make a difference.

Apply today to help us deliver tomorrow’s breakthrough.