Pharmacy Assistant Data Entry (Kroll Team Lead)
CareRx · Mississauga, Ontario, Canada ·
- Seniority
- Lead
- Category
- Administration
- Experience
- 3+ years
Position Summary
At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.
CareRx is looking for a Pharmacy Assistant Lead- Data Entry to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. The Pharmacy Assistant will assist with the preparation, packaging and organization of medication deliveries, while supporting daily operations in accordance with the Pharmacy Standards of Practice.
Why you should join CareRx
Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.
Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.
Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.
Defined Work Schedule: Offers a healthy work-life balance with predictable hours.
Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.
Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.
Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.
Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.
Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.
SPECIFIC RESPONSIBILITIES
- Oversee a group of workstations, acting as the first point of contact for questions pertaining to inputting, eMAR platforms and payment authorization, Ensuring accurate documentation of completed work as per policies and procedures
- Processing, adjudicating, dispensing and filling prescriptions
- Processing orders and files on eMAR
- Maintain accurate, organized and complete resident health records ensuring appropriate documentation and continuity of care at all times
- Provide data entry support and backup as required
- Assist with 3rd party entry
- Assist with incident investigation, under the supervision of the manager
- Proactively seek guidance from the manager in navigating complex situations
- Provide project support, as required
- Maintain a clean and safe work environment
- Maintain strict confidentiality and ethical standards and protect personal and organizational information
- Other duties will be assigned as required to support business needs within the Pharmacy Assistant's scope of responsibilities
Lead Activities
- Train new employees and provide progress reports to the Pharmacy Manager
- Draft schedules for designated areas for management approval. Identifying need or opportunity for resource allocation.
- Monitor daily workflow, actively work to manage bottle necks and escalate where appropriate.
- Work with manager to reallocate resources and request for resources throughout the day and project periods.
- Conduct training on procedures for new and developing team members.
- Daily schedule coordination and backup to the manager
- Act as a subject matter expert in the pharmacy assistant pod area
- Assist in the development and maintenance of SOP for the pharmacy assistant pod area
- Ensures Health and Safety Policies and procedures are followed
- Escalation of staff disputes to management, acting in a manner that is professional.
- Uphold and display CareRx values.
- Manage huddles when the designated manager is absent as applicable.
TECHNICAL COMPETENCIES
- Excellent working knowledge of Kroll and eMAR systems (Point Click Care, Catalyst, Med E Care)
- Competency with Microsoft Office software and Smartsheets
- Demonstrated ability to work with PACMed and Synmed machines
BEHAVIORAL COMPETENCIES
- Demonstrated ability to work effectively within a team and build relationships and rapport with internal and external relations
- Must be skilled in critical thought and processes and be able to prioritize appropriately
- Must be motivated to achieve results that reflect a high standard of work quality
- Present self in a positive, unbiased and confident manner
- Adaptable to internal work changes
- Strong mentoring and teaching skills
- Desire to learn and seek new opportunities
- Excellent interpersonal and written communication skills and be able to interact with persons of varying professional expertise in a professional manner
- Excellent ability to make strategic decisions in compliance with organizational goals
- Must be dependable and responsible in the execution of job duties
- Ability to lead, take charge, offer opinions and direction
- Ability to pay strong attention to detail
- Ability to maintain candor and professionalism during conflict resolution.
PREFERRED MINIMUM EDUCATION AND EXPERIENCE
- · Minimum 3 years of pharmacy experience in Long-Term Care
- · Proficient in Kroll software, Point Click Care, Med-e-Care
- · Experience with MS Office, such as outlook and Smartsheet, an asset
Compensation Range: $20-23/hour. All lead Positions have a $2/hr premium. Actual pay rate will be based on the individual candidate’s credentials and experience.
CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.
All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.